Description & Requirements
Who we are
lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.
About this team:
The People Experience Centre (PEC) provides an elevated and truly global service delivery experience. We support our people with information, transactional assistance and issue resolution in a caring, competent and convenient way using digital channels where possible and human channels where needed.
A day in the life:
- Respond to ticket enquiries from employees utilizing specialized knowledge of lululemon’s people systems, processes, and programs
- Collaborate with cross-team and cross-functional partners to resolve enquiries and co-create knowledge documentation
- Process employee data changes within HRIS
- Administer P&C programs and processes
- Continually look for opportunities to improve knowledge base content and processes and to clarify roles & responsibilities
- Train and coach new PEC team members
- Deliver on ad hoc assignments
Qualifications:
- Post-secondary degree, in Human Resources or Business Administration
- 1-2 yrs.’ experience in a HR operations, HR shared services, HR service delivery or customer service role
- Experience supporting the workforce with enquiries about people processes and systems (HRIS, ATS, Ticket Handling)
- Solid analytical and problem-solving skills
- Experience analyzing ticket data for trends and opportunities
- Strong attention to detail
- Well-honed interpersonal and communication skills (written and verbal)
- Flexible and able to handle multiple priorities, using strong organizational and time management skills
- Take ownership and follow through on tasks
- Strong skills with Microsoft Office suite of applications
Must haves:
- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.