Job Description
Grow with a company that is passionate about helping you maximize your full potential! Become a part of transforming customer and client experience through the utilization of our innovative work from home technology. At BroadPath we believe in assuming the highest intention for others, our employees are empowered through their voices. BroadPath is hiring Pharmacy Customer Service Representatives to Work from Home! Our Pharmacy Customer Service Representatives will be responsible for providing customer service to members of multiple benefit plans by analyzing the member’s needs and by providing timely and accurate responses.  Come join our Work from Home Team!
Responsibilities
- Explain medical plans to members, pharmacies, any additional verified call with whom agents work with to resolve member issues.
- Handle updates to members accounts, such as adding/editing basic information (Address, Telephone, PCP, etc.)
- Actively listen to the caller to verify what individual/department/pharmacy will need to be contacted in order to work together to resolve the issue.
- Adhere to all call metrics as set forth by the client including Schedule Adherence, Average Handling Time, After Call Work and CSAT scores (Customer Satisfaction Scores) if applicable
- Have excellent schedule adherence – time management is a must
- Have quality focus and are detail oriented
- Ensure compliance with BroadPath, Client, and HIPAA regulations
Basic Qualifications
- 1 Year Call Center Experience
- 1 Year Healthcare/Exposure to healthcare environments
- Computer literate (Microsoft Windows, keyboarding skills, strong systems aptitude)
- Maintain balanced performance in areas of production and quality
- Maintain confidentiality and project a professional business image
- Positive attitude and ability work independently from home, as well as with a team
- 100% attendance during training
- Responsible for providing your own 19″ monitor or larger with VGA or HDMI port with corresponding cable, USB wired mouse, ethernet cable, and optional USB wired keyboard
Preferred Qualifications
- Previous successful work at home experience