Who we are…
AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.
What we are looking for…
A Customer Experience Agent who delivers a first-class experience to all current and future guests. As both the first point of contact and our brand ambassador, you’ll be leading our mission to create a new standard for short-term rentals. As a Customer Experience Agent, you’ll support guests from the moment they inquire about one of our properties to the end of their stay. Additionally, you’ll work closely with our field operators to maintain and deliver on property expectations. We have streamlined the most consistent + tech-driven experience in the short-term rental market, and you will help deliver an equally innovative guest management service.
While the travel and hospitality industry is a 24HR operation and schedules are always subject to change, we schedule hours on a monthly basis. You will be provided at least one week’s notice of any change to your schedule. Changes can include days of week, as well as time of day but we always try to keep schedules consistent when possible.
What you’ll do…
Respond to guest messages promptly and personally, with the goal of establishing an open, welcoming relationship.
Interact with guests via phone, email, and chat.
Support field operation teams in maintaining a consistent guest experience.
Keep relevant systems updated with customer information and property details.
Provide knowledgeable and accurate information regarding AvantStay properties and policies.
Understand who our guests are and what brought them to AvantStay.
Attend weekly meetings and provide succinct, organized updates.
Build and maintain positive relationships with field operators and local vendors.
Provide the highest level of customer support and concierge services to all current and future guests.
What you’ll bring…
Customer service and/or concierge experience required.
Background in real estate and/or short-term rentals preferred.
Positive, enthusiastic and passionate about the home sharing economy.
Ability to understand and convey both business issues and technical concepts.
Reliable, with a strong understanding of team dynamics.
Capable of quickly learning new software systems.
Strong communication skills and close attention to detail.
Demonstrate a high-level of understanding regarding short-term rental and hospitality industries.
Keep up with industry trends and local regulatory environments.
Must live in the United States.
Perks & Benefits…
$18/hour DOE
Ability to work remotely or from home
Medical, Dental & Vision
Discount stays at AvantStay properties
What we bring…
Bi-Weekly Lunch & Learns, endless growth opportunities, a Professional Development Budget ($1000/yr), In-House Learning & Development Programs, Mentoring & Shadowing Programs, Remote work opportunities, and Employee Recognition!
When you join AvantStay…
You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.
Equal Employment Opportunity…
We’re proud to be an equal opportunity employer- and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
Diversity, Equity, Inclusion & Belonging…
Diversity is at the heart of everything we do – that is why we are committed to making AvantStay one of the most diverse, equitable, and inclusive workplace on the planet. We’re a proud participant of Pledge LA, an organization that believes that Los Angeles will become the most diverse and civically-engaged tech hub in the nation. Our members, tech companies and VC firms or accelerators based in Los Angeles, commit to increasing their level of community engagement and improving diversity, equity, and inclusion within their organization and investments.
We hold ourselves accountable daily to have our company reflect our surrounding community, which celebrates diversity. We intend to foster an environment where our team is comfortable to be who they are and stand for what they believe in.