Employer: Mia Share
We are looking for a full-time team member to work 12pm-9pm M-F, or 1pm-10pm M-F (Eastern Standard Time)
We are a fast-growing, well-funded startup looking for a highly motivated individual to be the eyes, ears, and face of Mia Share to our students from trade and technical schools located across the United States. This manifests itself in two ways:
- Inbound communication: You will be on a team of people responding to emails, calls, texts, chats and other methods of communication from our students. This may include application questions, contract explanations, technical questions and more.
- Outbound communication: You will be on a team of people reaching out to students on a daily basis for a multitude of reasons. Primarily, it will be your role to follow SOPs in order to help delinquent students get back into compliance through student-friendly communication and processes.
Mia Share’s Mission
Supporting schools to empower students.
At Mia Share, we build, manage, and fund custom tuition solutions for high-quality trade and technical schools that prioritize student outcomes. Through our specialized software and human support, we facilitate custom Income Share Agreements (ISAs), Payment Plans and Invoicing. We give more students the ability to pursue affordable, valuable education while helping our partner schools improve enrollment, retention, and outcomes.
What will it be like?
Our culture is one of hard but focused work. You will play an instrumental role in our students’ experience. Please know that your ideas and innovations will be highly valued and there is a great deal of room here for career growth.
Location: Fully Remote is great; Jackson, Wy is even better. Currently, our team is located in California, Virginia, Wyoming, Florida, Georgia, Colorado and Wisconsin.
Who you are:
- Organized.
- Belief in the mission.
- High level of grit and perseverance.
- Hard working, self-accountable, high motivation and good emotional awareness.
- An excellent communicator and relationship builder.
- History of setting extreme goals and exceeding targets.
- Energy and enthusiasm for customer service and collections.
- Experience in a team-oriented environment.
- Ability to be scrappy and resourceful.
- Bachelor’s degree required and experience with Slack, Notion, Hubspot, Zendesk and other tech solutions is a plus.
Compensation and Benefits
- $35k-$38k
- Equity in the company
- Health insurance reimbursement
- 401k plan
- We’ll pay your cell phone and home internet bill up to $200
- $100/month towards your personal wellness (however you define it)
- Unlimited paid time off
Culture: This is going to be awesome! We want you to feel fulfilled and happy with what we achieve. We are a transparent and open culture where we listen to all ideas across all our business areas. We will reach our goals faster if we work together.