This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.
Summary:
Customer Service Specialist- A designated Baxter associate who supports the Return Goods Authorization (RGA) process and addresses returned goods issues. Provides reporting and ensures compliance and execution to Baxter work instruction.
- The budgeted salary for this role is $40,000.00.
Essential Duties and Responsibilities:
- Resolving returns with missing/incorrect RGA number or unauthorized returns.
- Appropriately resolving delinquent returns.
- Routine monitoring of the Open RGA report for delinquent RGAs and notify customers as delinquent returns.
- Processing quality complaint return requests, replacement orders.
- Provide the customer with instructions for return shipment (including RGA number).
- Facilitate a return label (packing slip) from Baxter’s designated carrier.
- Update recording systems with RGA information.
- Notifies repair depots for Returns and Shipments.
- Processing Spare parts orders.
- Required to work with key stakeholders across the business.
Qualifications:
- Proactive results-oriented individual who sees assignments to completion.
- Excellent documentation skills.
- Must react quickly and accurately and remain calm under pressure (good customer skills)
- Effective written and verbal communication skills
- Ability to follow steps, actions, or instructions in a certain order or pattern according to a specific rule or set of rules.
Education/Experience:
Required-
- High School diploma or GED required.
- 1 to 2 years related experience providing Customer Service
Preferred-
- Working knowledge of oracle applications.
- Applied knowledge and understanding of Microsoft office applications- emphasis on Excel
Benefits
A critical component of our company’s vision is to be a best place to work. As part of this commitment, we provide our employees with comprehensive compensation and benefits.
- Medical, Dental, Vision, and Life Insurance coverage immediately upon hire
- Paid Time Off and Paid Holidays
- Retirement Savings – Choose from pre-tax and/or Roth after-tax savings; Baxter matches 3.5 percent on your first 4 percent of contributions and provides a non-matching contribution of 3 percent of eligible pay each year
- Employee Stock Purchase Program – Purchase Baxter common stock each month at a 15 percent discount through payroll deductions with no brokerage fees
- Paid Parental Leave
- Pre-Tax Commuter Benefits
- Educational Assistance Program
- BeWell@Baxter – Global health and wellness program with access to resources and benefits to help focus on staying well through education and prevention, taking action to make healthy changes and dealing with chronic or acute conditions
- Business Resource Groups – Employee-run affinity groups that drive multi-cultural awareness and engagement at Baxter; provides a forum for employees to share knowledge, ideas, and personal experiences
The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.