Employer: Bullhorn
Bullhorn is the leading global software provider for the staffing and recruitment industry. More than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish. Through our incredible products and services, we create raving fan customers, resulting in company growth that consistently offers new opportunities for our talent to advance their careers. 35% of our global workforce gets promoted or moves into a new role every year, expanding their skills and working with new people. Bullhorn is large enough to provide these exciting opportunities but small enough to maintain the energy of a startup, and we’re consistently ranked as a great place to work for our strong culture and rewarding career opportunities.
Our commitment to our employees: Every Bullhorn employee has a sense of belonging, a voice that is heard, and a clear path to success. Bullhorn offers unlimited planned vacation, great opportunities for career development, quarterly paid volunteer days through its philanthropic group Bullhorn Cares, and an open invitation to Bullhorn Allies groups, which celebrate and cultivate diversity and inclusion for all employees.
Our in-office and hybrid employees enjoy a casual, collaborative environment with in-office perks and quarterly social events. While working from the comfort of their own homes, our remote employees are provided a full equipment package with all the tools they need to perform their role. We use Zoom, Slack, and other tools to stay connected while we are remote.
As a Customer Success Specialist, you will be responsible for building business relationships with new and existing Bullhorn customers to ensure successful software adoption and value realization across our product suite. You will work closely and collaboratively with our Sales, Support, and Professional Services departments to identify success goals, drive customer health and optimize the success of your clients.
Why this job is important:
The Customer Success Specialist is responsible for helping our customers gain the value from our software that will help their business succeed and serves as our customer advocate.
As a Customer Success Specialist, a typical day might include:
- Working with assigned accounts conducting engagement check-ins and executing on success plans
- Reviewing account information and health data to proactively determine actions you can take to help them be successful
- Working with clients to understand their success goals and identifying opportunities and actions to improve their experience with our software. In partnership with sales determine what actions will best promote contract renewal, customer satisfaction and reference-ability. Identifying areas for the customer to improve feature adoption, improvement of their current workflow or configuration and optimize their current solution.
- Coaching a virtual class of users on Bullhorn functionality (ie. candidate search, workflow, etc.) and assisting assigned accounts with onboarding of new users
- Serving as a thought leader and sharing best practices to optimize the customer’s return on investment
- Acting as a liaison between Bullhorn departments (Support, Sales, Professional Services, Product Management) to collaborate on opportunities, customer-related projects, or critical issue escalations
This job might be for you if:
- You are a professional communicator with exceptional written, verbal, and presentation skills
- You strive for excellent customer service
- You are a self-starter who proactively works to achieve individual and team goals
- Dynamic work responsibilities excite you Cross-functional collaboration is important to you
- You have been successful in roles that require you to build rapport quickly
- You are comfortable asking questions and understanding others’ perspective
- You enjoy roles that require you to influence others, be consultative, and advise on best practices
- You have experience working with different levels of stakeholders, from end-users to executive-level
- You have experience in roles that require project management or influencing others to a desired outcome
- You have experience in a customer-facing role which requires building long-term relationships
Bonus Points for:
- Experience in Customer Success and/or other consultative functions
- Experience supporting complex SaaS products
- Background in staffing or recruiting industry
Strong culture makes Bullhorn a great place to work! We offer a casual, collaborative environment. Bullhorn offers unlimited vacation, quarterly paid volunteer days through its philanthropic group Bullhorn Cares, and an open invitation to Bullhorn Allies groups, which celebrate and cultivate diversity and inclusion for all employees.
You might be a fit for Bullhorn if:
- You are energetic and enjoy working in a fast-paced environment
- You are confident and love sharing success with your team
- You take ownership of your work and continuously strive for improvement
Bullhorn is committed to our core values and we are looking for people who exhibit these traits:
- Service – You go beneath the surface to solve problems.
- Energy – You build up your teammates and leave people positively charged.
- Ownership – You take action and own up to your mistakes.
- Speed & Agility – You go around obstacles and demonstrate urgency.
- Being Human – You consider other people’s perspectives, laugh, and have fun.
Bullhorn is fully committed to equal opportunities. We aim to create a working environment free from discrimination. This means all job applicants and employees will receive equal treatment regardless of age, disability, gender reassignment, marriage, civil partnership, pregnancy, race, religion, or belief, gender or sexual orientation.