Employer: Clipboard Health
Why Clipboard Health Exists:
We exist to lift as many people up the socioeconomic ladder as possible. The average nursing assistant without a college degree makes $36k a year; the average nursing assistant on Clipboard Health makes $53k a year and the top 5% make $74k a year. We dramatically improve lives, by letting healthcare professionals turn extra time & ambition into career growth. We have healthcare professionals texting us photos of a car they were finally able to buy, a school & church they’re building in their native Haiti with money they earn here, and more.
We achieve this by working with healthcare facilities such as hospitals, assisted living facilities, and rehab centers to provide on-demand nursing staff. Our mission is to enable healthcare professionals to work when they want, and where they want, and to enable healthcare facilities to get staff when they need it.
About Clipboard Health:
Clipboard Health is a Series C, an extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the healthcare staffing industry. We’re a post-product-market fit with substantive revenue.
Clipboard Health is a diverse and inclusive company with a globally remote team of 600+ people. We’ve been featured on YC’s Top Companies and grown 25x across all key metrics in the last 18 months. We need your help to keep growing so we can serve more healthcare professionals, healthcare facilities, and patients.
About the Role:
The Billing Representative works to reconcile Accounts Receivable to collect and/or post revenue for the organization. The Billing Representative will also be responsible for communicating to clients and collecting on past due accounts. Previous accounting and/or admin experience highly desired.
Responsibilities:
- Post daily deposits.
- Process incoming mail concerning billing and invoicing.
- Engage management over any AR problems you encounter.
- Initiate collections on past-due accounts.
- Maintain accounting ledgers as required.
- Create and update a log sheet for quality control.
- Handle all special billing situations, including group reservations and conventions.
- Audit ledgers to ensure they contain correct information, such as billing addresses and invoice numbers.
- QA calls and emails (QA team).
Requirements:
- Advanced mathematical and logical deduction skills.
- Experience with customer service and client communication.
- Excellent communication and problem-solving skills.
- Ability to create and edit Excel spreadsheets.
- 2+ years of customer service experience.
- Attention to detail (i.e. if a customer asks 3 questions, not just replying to 2).
- Strong verbal and written English communication skills.
- Proven experience using Customer Service tools (Ticketing software, Email platforms, chat & phone software, etc.).