Agent is responsible for making reminder calls for scheduled initial consultations as well as 1A sessions. Agent will work from the NYC office or from home and will be responsible for updating the patient record.
AbleTo will provide the computer and softphone.
The Primary Responsibilities:
- Complete list of assigned tasks/calls on each shift
Other Responsibilities:
- Report and issues whether technical or other in the Reminder Specialist chat room
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Position Requirements:
Experience:
- Some customer service experience preferred
- Bi-lingual; Spanish/English
- Some computer experience preferred
Competencies:
- Excellent verbal communication skills – ability to clearly articulate complex information to varied constituencies
- Empathetic and sincere, superior rapport building skills
- Proficiency with managing phone conversation and navigating computer tools simultaneously and seamlessly
- Self-motivated team player with multitasking abilities
- Superior customer service delivery skills
- Organized self-starter
- Demonstrated work ethic
- Focused, driven to achieve
Who You Are
- A champion for End Users. (People First)
- Thrives in a team environment. (One Team)
- Strives to work smarter, not harder (Stay Curious)
- A systematic troubleshooter who can clearly articulate problems and apply previous knowledge when confronting new challenges. (Sweat the Small Stuff)
- Sees change as an opportunity (Let Change Fuel You)
- Passionate about the advancement of technology and how it can innovate the workplace (Make a Difference)
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