Job TypeFull-timeDescription

We are NOT looking to hire a call center employee or robot. We are a family business looking for a real person who wants to be a part of our rose-loving team. We want a person who can be both empathetic and confident, who wants to grow and learn, and who might even have a bad day every once in a while. We all have bad days but tomorrow is a new, fresh start! Okay… now that we’ve got that sorted, let’s see if you are exactly the person we’ve been looking for!

We ARE looking for our next plant lover who can help our customers solve problems and resolve disappointments. If you love plants or want to love plants, you are our kind of people. Heirloom Roses is a fast-growing, family-owned company, investing in the growth of our premiere roses and our talented employees. We are looking for employees to join our team and to help us fulfill our purpose of “making the world beautiful, one rose at a time.” If you enjoy working with beauty, valuing people and helping them succeed, and working on a collaborative team in a fun and casual environment, then Heirloom Roses is the perfect place for you.

Our beautiful nursery is located in the fertile Willamette Valley in St. Paul, Oregon, still on the same land where the business started decades ago. Our offices are even located in the original farmhouse on the acreage. We grow all of our own-root roses and ship them all over the United States to their new homes in our customer’s gardens. We may be casual in our dress – it is a nursery after all – but we are professional and thoughtful in our work ethic, commitment, and care for both our plants, customers, and employees.

We are looking for a gentle and patient candidate. Some of our customer calls are from older gardeners who need help placing an online order and some are from first-time gardeners with basic plant care questions. The candidate must be organized and professional, but willing to wear boots on muddy days like the rest of us. Upward mobility in the company is available for all employees who work hard and are eager learners.

Qualities

Our Customer Care Representatives are integral team members as they serve as the connection between our Heirloom Roses Team and our customers via email and telephone. Our Customer Care Representatives manage customer interactions in the following ways:

Job Description

Customer Care Representatives can work from home OR on-site and are responsible for helping customers through inbound calls and answering emails. Customer Care includes:

Work hours:

Requirements

Qualifications:

Salary Description$18.00 per hour

APPLY HERE