Employer: Qualtrics
Category Engineering
- The Qualtrics XM Platformâ„¢ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
- Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences – like building a technology that will be a force for good.
- A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it.
- You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
- In this role, you will be a core member of the XM Discover Speech Engineering team. You will be carefully transcribing audio sourced from a variety of different industries for use in improving our speech recognition models.
- Attention to detail is a key requirement, as are outstanding clerical and organizational skills and an ability to meet deadlines.
Responsibilities include:
- Manually transcribing audio recordings in accordance with XM Discover transcription standards
- Ensuring the quality and accuracy of manual transcripts
- Proactively enhancing transcription standards and conventions
- Collaborating with your teammates to resolve issues
This is a work-from-home role.
About the team:
- The XM Discover Speech Engineering team is focused on delivering state-of-the-art automated speech transcription capabilities to our customers.
- We are a highly collaborative and supportive team, using agile practices to accommodate changing priorities and great tools to keep us productive.
- We make heavy use of video conferencing, Slack, Jira, and other collaboration tools to bring the team together.
About you:
You are a candidate with the following qualifications:
- Bachelor’s degree in English, Linguistics, Speech Pathology, or other language focused degree
- Strong attention to detail
- Affinity for editing and proofreading
- Excellent writing skills
- Able to type 60+ WPM
- Proficient with Microsoft Word or equivalent
- English is your first language
- Basic windows skills, and ability to use Express Scribe.
Additionally, the following skills and experiences would be great:
- Experience with software packages like Audacity, WavPad, Anchor, or Hindenburg Journalist
- Experience with transcription aids such as foot pedals
- Legal or Medical transcription experience
- Experience with Remote file systems, including copying to and from cloud storage.
About us:
XM Discover’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. With over 310 employees and offices in Reston, London, San Francisco, Barcelona, Ghent, and Singapore, XM Discover is an internationally recognized leader in the Customer Experience Management industry. Our culture is people-focused, results-oriented, and customer-obsessed.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.