Employer: Rue La La
The Role:
- As an Operations Coordinator, you will play a key role in delivering an outstanding experience for our customers and brand partners.
- You are the liaison between the two and work effectively cross-departmentally. In this role, you are solutions oriented, inquisitive, self-motivated, a problem solver, and lead with the customers experience top of mind to deliver quality service and positive outcomes.
What you’ll accomplish:
- Review and approve all the SPO product’ content submitted by partners
- Solve product categorization and attribute issues as identified
- Resolve escalated customer support issues as needed
- Address customer feedback with partners to ensure customer satisfaction
- Manage partner invoicing and payment adjustments
- Perform on-going analytics of key operational metrics
- Partner with brand managers, engineers and retail partners to resolve operational issues
Location: USA based, remote flexibility, Boston, New York, California, Indianapolis
You have:
- 1-2 years’ experience as an analyst, customer service-oriented role or similar role
- Customer service experience is a plus!
- Strong problem identification and analytical skills
- Highly proficient Excel capabilities and comfort with stitching data together across different data sources
- Process orientation and a desire to continuously improve
- Ability to self-organize and handle multiple priorities in a fast-paced environment
- Curiosity to figure out solutions to problems that impact a customer’s or partner’s experience