Employer: TierPoint
Overview
At TierPoint, we are technologists, trendsetters, explorers, and creative minds who like to push the limits of imagination. We live by our unwavering mantra of “Do the Right Thing.” Driving a positive TierPoint Experience is a core function of the Project Coordinator. This opportunity requires a trailblazer with a DNA-level love of project coordination, who radiates confidence and passion for improving the TierPoint Customer Experience.
We are seeking a talented, data-driven, individual to support our stakeholder teams across various functions. The Project Coordinator will be a key position to guide improvements and drive client satisfaction. We strive to predict the client needs before they recognize a problem and provide solutions to help better serve our clients. The ideal candidate should be able to work in a cross functional, fast-paced environment and inspire positive change through excellent written and verbal communication skills. From colocation to cloud and beyond, “We meet you where you are.”
Responsibilities
- Coordinate 45 to 55 standard highly transactional projects
- Oversees all aspects of new client implementations, deprovisions or existing client upgrades/downgrade.
- Create and assign projects to client implementation project managers
- Responsible (Owner) for timely project completion, issue identification / resolution, escalation management and client delivery.
- Drives internal and external resources to ensure client and company objectives are met.
- Perform daily project tracking including resource management, workflow supervision and forecasting of multiple standard projects.
- Execute financial forecasting of revenue activation
- Suggest improvements to internal processes along with possible solutions to be more operationally efficient.
Qualifications
- Associates degree or equivalent work experience is required
- 1+ years experience in customer service, project coordination or administrative support services.
- Demonstrate exceptional critical thinking and analytical skills
- Experience working with cross-functional and geographically distributed teams
- Ability to prioritize and organize effectively and work on multiple projects simultaneously and independently
- Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
- Ability to use a PC, keyboard, and other standard office equipment.
- MS Office Suite experience
Preferred Experience
- Minimum of 1-3 years direct externally facing customer service experience
- Ability to communicate effectively with client and internal teams
- Experience in project management, project support and/or business analysis
- ServiceNow experience, primarily within the case management portal
Working Conditions
- The team is based primarily out of Saint Louis, MO and Raleigh, NC. It is preferred that this candidate be based in one of these locations, however, remote work is available.