Employer: Sticker Mule
Sticker Mule is the internet’s most “kick-ass” brand. We’re a remote team spread all over the world. Our team from top to bottom makes growth a top priority and it’s ingrained in our company culture. But most importantly, we just enjoy making customers happy and having fun while doing so.
Why you’ll like working here:
- Customers love our service and tell us all the time!
- We offer flexibility in your work day.
- We work at a sustainable pace to foster a non-stressful work environment.
See more about our teams here
Job description
Respond to customer inquiries via email in a clear, concise, and comprehensive manner. We only provide support via email and social media (primarily Twitter), so you must have exceptional writing skills.
Responsibilities:
- Respond to customer inquiries via email in a clear, concise, and comprehensive manner.
- Assist in writing and maintaining FAQs.
- Suggest opportunities to make customers happier for our product team.
- Suggest opportunities to improve the quality and efficiency of our customer service operation.
Requirements:
- 1+ years’ experience in a Customer Support role
- Exceptional writing skills (be clear and concise)
- Experience working remotely
- Ideally located in the Albany, NY area
Hours:
- Monday-Friday
- 12:00pm-8:00pm
Pay & benefits:
- $21.40/hr
- 401k plan with 4% employer match
- Health & dental insurance
- 4 weeks paid vacation
- $500 signing bonus
- Work from home