Employer: Synovus
Job Summary:
Under direct supervision, provides banking and financial services with established objectives of selling new or additional products or services via the telephone to customers. Quickly establishes and maintains rapport with all callers, and works diligently to identify nature of call or problem in earliest dialogue.
Job Duties and Responsibilities:
- Facilitates the telephone banking services in a call center environment; answer all calls according to established guidelines and standards of practice; provide banking services and promote the banks products.
- Receives routine and basic calls concerning the banks products and/or services; may be required to place calls when necessary.
- Assists customers and clients with routine request regarding their account(s).
- Addresses general customer inquiries regarding pending request, discrepancies, statements, check holds, overdrafts, service charges, etc.; resolve routine complaints or concerns; may forward complex and/or unusual request to either the next tier Call Center Representative or a supervisor or manager for resolution.
- Utilizes a software program to document, track, and monitor each call received; process routine request and associated paperwork; and follows-up on any and all pending request previously submitted or unresolved.
- Responsible for contributing to bank deposit growth through referrals, product solicitation, etc.; utilize the needs based sales concept; identify customers needs and match other bank services and products to those needs; participate in training on various products and services available for solicitation.
- Demonstrates the Customer Covenant each day through always providing the highest level of customer service.
- Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
- Performs other related duties as assigned.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Synovus is an Equal Opportunity Employer supporting diversity in the workplace.
Shift Second
Alternate Location
Remote – AL – M – AL121, Remote – FL -M – FL257, Remote – GA – M – GA469, Remote – SC – M – SC082, Remote – TN – M – TN049
Minimum Requirements:
- Minimum Education: High School Diploma, GED, or equivalent.
- Minimum Experience: 6 months customer service related experience.
Required Skills & Abilities:
- Effectively uses questioning and relating skills to maintain control of all call situations
- Competent in using Microsoft Word and Excel.
- Good verbal and written communication skills.
- Strong customer service skills and the ability to convey information in a receptive manner.
- Good telephone etiquette skills.
- Problem resolution skills
- Ability to properly document information.
Additional Information
Preferred Knowledge, Skills, & Abilities:
- Experience within a banking environment as a Teller or similar job