Employer: Working Solutions
Why Working Solutions
Working Solutions seeks a courteous, helpful customer service agent for a one-of-a-kind opportunity to support Intuit TurboTax’s customers from the comfort of their home. In this role, you will help customers with product and tax support while using your technical skills. Learn about our bonuses and incentives.
*Please allocate at least 45 minutes to complete the application process. More on the process.
Overview
Independent contractors will provide customer support via phone and/or video chat. Customer interactions focus on software navigation and localization of previous tax returns and amendments. In this role, you will provide an empathetic approach to customer interactions, leveraging critical thinking and multi-tasking capabilities and escalating while necessary.
Schedule:
- Contract runs early January through April 18th
- Flexible schedule opportunities
- Available anytime between 7am – 11pm CT
- Weekday and weekend options
Compensation:
- Earn up to $19 per productive hour
Required Skills
- Customer service experience and demonstrated ability to deliver high-quality customer service across different channels (phone, chat, e-mail)
- Excellent written and verbal communication
- Attention to detail
- Friendly tone and professional demeanor
- Self-motivated and resourceful
- Tech-savvy and avid computer user
Important Information
Technology & Equipment Requirements:
- Personal computer (no tablet)
- Broadband internet connection, recommended at least 10 MBPS
- Wired internet connection (no wi-fi)
- Windows 10 operating system
- Valid antivirus software installed, running and up to date
- USB headset with microphone
*Full PC requirements
Work Environment Requirements:
- Quiet, uninterrupted space
- Organized desk area
- Professional appearance (if on camera)