Full-Time (Remote – Client-Based)
📞 Be the lifeline patients didn’t know they needed.
🧾 About the Role
As a Care Coordinator, you’re the go-to clinical guide for members navigating screenings, preventive care, and benefit coverage. You’ll be fielding calls, reviewing plan documents, and helping members and providers understand their options—while also contributing to marketing and awareness efforts. It’s a role that blends people skills, medical knowledge, and resourceful support.
âś… Position Highlights
• Full-time, 100% remote
• Direct member and provider engagement
• Blend of clinical support, documentation, and outreach
• Opportunities to contribute to educational initiatives and special projects
📋 What You’ll Own
• Member Support: Guide members through screenings, preventive care, and program usage
• Provider Liaison: Respond to clinical inquiries, second-opinion questions, and treatment guidance
• Plan Reviews: Analyze plan documents and create benefit summaries for internal teams
• Coverage Notices: Provide protocol documentation for specialties like oncology or physical therapy
• Follow-Ups: Ensure timely updates to members and proper resolution of pending items
• Compliance: Maintain accurate logs for legal and analytical tracking
• Awareness Campaigns: Collaborate on infographics and content for key health months (e.g. Breast Cancer Awareness)
• Outreach Strategy: Suggest ways to market or serve the member base more effectively
• Project Involvement: Tackle special initiatives that support the mission
• Misc. Tasks: Jump in where needed with admin or cross-functional support
🎯 What You Bring
• Prior experience as a Care Coordinator, Case Manager, or similar healthcare role
• Strong clinical understanding of preventive care and treatment pathways
• Clear, compassionate communication across phone, email, and chat
• Confident handling of benefit documentation and provider/member questions
• Self-starter mindset with exceptional organization and detail-oriented thinking
• Comfortable managing documentation for HIPAA and legal standards
đź’ˇ Preferred Qualifications
• Bachelor’s degree in Nursing, Health Admin, or related field
• Experience with benefit plans, plan document reviews, and member education
• Background in content creation for healthcare awareness campaigns
• HIPAA certification
• Active USRN or NCLEX license
đź’» Remote Setup Requirements
Internet:
• 15 Mbps minimum (primary)
• 10 Mbps minimum (backup)
• Backup must function during power outages
Device Specs:
• Desktop/laptop with Intel Core i5 (8th gen+), i3 (10th gen+), or Ryzen 5
• 8 GB RAM minimum
• Backup device with equivalent performance
Workspace:
• Webcam
• Noise-canceling USB headset
• Smartphone for authentication
• Quiet, private home office
đź’ˇ Why This Role Works
You’re not just picking up calls or pushing paper—you’re actively shaping a more informed, supported healthcare experience. Whether helping a member understand their options or building an infographic that saves lives, you’ll have impact from day one.
✍️ Call to Action
If you’re a clinically-minded problem solver with a heart for healthcare, this one’s for you. Apply now and help people navigate their health journeys with clarity and care.