Location: United States (Remote, Near Major Metro Preferred) | Full-Time | $150K–$200K+ OTE Potential
🎯 About the Role
ElevenLabs is seeking a high-energy, client-obsessed Customer Success professional to manage and grow a portfolio of commercial clients in the voice technology space. This is not a passive role—your book of business (50–70 enterprise accounts) will look to you as a strategic partner from onboarding through retention, renewal, and expansion.
As we scale toward $500M+ in ARR, you’ll help develop the playbook that supports thousands of enterprise customers globally. You’ll be part of a tight, fast-moving team defining how AI-powered voice experiences are delivered at scale.
💼 What You’ll Do
• Own a portfolio of 50–70 commercial SaaS accounts
• Drive onboarding, adoption, and long-term value through deep relationships and ongoing optimization
• Create and refine our Customer Success playbook to support hypergrowth
• Monitor customer health, usage, and satisfaction—own KPIs like NRR and retention
• Identify expansion opportunities and partner with Sales when appropriate
• Act as voice-of-customer across product, ops, and marketing teams
• Help build a culture of excellence and scale without sacrificing quality
đź“Ť Ideal Candidate Profile
• 3–7 years in Customer Success or Account Management at a fast-scaling SaaS company
• Proven track record managing commercial or enterprise customer portfolios
• Strong communication and relationship-building skills at all levels of an organization
• Deep problem-solver who can balance customer needs with scalability
• Experience collaborating across product, support, and GTM
• Passion for cutting-edge AI, voice tech, and user-first tools
• Based in the U.S. and within proximity of a major metro area (preferred for travel)
🚀 Why Join ElevenLabs?
We’re not just building tools—we’re creating the future of audio. In just 2 years, we’ve grown into one of the world’s top Audio AI companies, backed by some of tech’s biggest names and now valued at $3.3B. If you want to work on meaningful problems, alongside top global talent, with the freedom to operate at your best—this is the place.
đź’° Perks & Benefits
• Competitive compensation and OTE upside
• Remote-first culture with optional coworking stipends
• Annual offsite for the global team + flexible travel budget to meet your colleagues
• Generous PTO policy – we trust you to recharge when you need it
• Learning and development stipend to grow your career
• Be part of a mission-driven company changing how people create, communicate, and connect
đź“… How to Apply
Apply directly through our careers page or reach out if you’re ready to redefine what’s possible in AI-powered customer success.