(Remote – U.S.)
🧾 About the Role
Ameriflex is hiring a Client Success Specialist (CSS) to deliver exceptional client care during the most critical stages of the client journey: onboarding and renewal. This is a remote role focused on building strong relationships, managing structured processes, and ensuring a seamless experience for new and existing clients. You’ll collaborate cross-functionally and provide proactive, white-glove service that drives satisfaction, retention, and long-term success.
🏢 About Ameriflex
Ameriflex is a leading provider of benefits administration solutions that simplify healthcare finances for individuals and organizations. We value integrity, innovation, and empathy—especially when it comes to client care. If you thrive in a fast-paced, client-focused environment, we’d love to have you join our growing remote team.
✅ Position Highlights
• Title: Client Success Specialist
• Department: Client Experience
• Location: Remote (U.S.-based)
• Job ID: TAL-795
• Type: Full-Time
• Salary Range: $53,000 – $60,000 annually + bonus potential (4–6% quarterly)
📋 What You’ll Own
Client Onboarding & Renewal
• Act as the main point of contact during onboarding and renewal stages
• Manage structured workflows and timelines across accounts
• Ensure a seamless client experience by proactively addressing needs
Relationship Management
• Build and maintain trusted relationships with Plan Administrators and Brokers
• Serve as a strategic partner by educating clients on tools and best practices
• Own issue resolution from start to finish, including escalations
Internal Collaboration
• Coordinate with Sales, Operations, and other internal teams
• Maintain organized, detailed documentation in CRM systems
• Identify process improvements to enhance client experience and efficiency
Compliance & Confidentiality
• Handle sensitive client information with care
• Uphold HIPAA regulations and Ameriflex compliance standards
🎯 What You Bring
• Bachelor’s degree from an accredited institution (required)
• 3+ years of experience in account management, onboarding, or customer success
• Background in Benefits Administration or related fields (preferred)
• Strong problem-solving skills with a proactive mindset
• Excellent verbal, written, and interpersonal communication skills
• Highly organized and detail-oriented with a process improvement focus
• Comfortable navigating web-based systems and Microsoft Excel
• Ability to remain calm and effective under pressure during peak periods
• Willingness to travel occasionally (approx. once/year)
💻 Remote Requirements
• Must be U.S.-based
• Reliable high-speed internet connection
• Ability to work independently and collaborate virtually with internal teams
🎁 Pay & Benefits
• 💵 Salary: $53,000–$60,000/year + Quarterly Bonus Pay (4–6%)
• 🩺 Medical, Dental, Vision Insurance
• 💼 401(k) with Company Match
• 💊 FSA & HSA Options
• 🧠 Mental Health Support: Intellect app, EAP, Telehealth access
• 🎓 Tuition Reimbursement
• 🛡️ LegalShield, ID Shield, Disability & Life Insurance
• 🚗 Commuter Reimbursement Plan
• 🎉 Wellable fitness app + employee raffles, book club, and engagement events
✍️ Call to Action
If you’re passionate about delivering white-glove service and shaping exceptional client experiences, apply now to become a Client Success Specialist at Ameriflex—and help us build stronger partnerships from day one.