📍 Remote – USA | 💼 Full-Time | 🕒 $18–22/hr (based on location/experience)
🏢 Company: ClubOS (Part of Jonas Software)
đź’ˇ About the Role
If solving problems lights you up and making someone’s day feels like a win, you’ll thrive in this fast-paced, customer-first support role. ClubOS is looking for a Support Services Specialist to join their SaaS support team—someone who loves digging into customer issues, mastering software tools, and helping businesses stay on track.
🎯 Key Responsibilities
- Deliver world-class support through calls and email for software and billing issues
- Provide on-the-spot training to customers when needed
- Learn ClubOS and ASF products inside out to guide users and offer solutions
- Empathize with customers and resolve their concerns quickly and completely
- Spot cancellation risks early and turn them into retention wins
🧰 What You’ll Bring
- High school diploma or equivalent
- 2+ years in customer-facing roles (SaaS support preferred)
- Strong phone and written communication skills
- Critical thinker with problem-solving chops
- Comfortable working independently and on a team
- Proactive multitasker who can adapt quickly in a fast-paced environment
- Friendly, professional, and invested in long-term customer relationships
đź’µ Compensation & Benefits
- Target hourly rate: $18–$22/hour (based on location and experience)
- Full-time, remote flexibility
- Growth opportunities inside a globally respected software group
🏆 Why Jonas Software
Jonas Software is home to over 65 niche software brands, serving more than 60,000 customers worldwide. They’re big believers in hiring top-tier talent and empowering them to thrive. This role is with Club OS One, focused on fitness, health, and club management solutions.
đź’¬ In Their Words:
“To be the best, you have to hire and retain the best.” — Jonas Software
📬 Sound Like You?
If you’re a resourceful problem-solver with a people-first mindset and love helping others succeed with software—apply now. Let’s build something better together.