Remote – U.S. | Full-Time | $40,300–$48,350
🧾 About the Role
Cars.com isn’t just a car marketplace—it’s where innovation meets integrity. As a Customer Support Specialist, you’ll be on the frontlines of the auto industry’s digital evolution, helping both dealers and consumers navigate questions, resolve issues, and feel empowered. This isn’t your average support role. It’s about connection, first-contact resolution, and being a trusted voice of the brand.
âś… Position Highlights
• 💰 Salary: $40,300–$48,350/year
• 🖥️ 100% Remote (U.S. only)
• ⏱️ Requires some evening/weekend shifts
• 📞 Multi-channel Support: Phone, Chat, Email, Text
• 💼 Salesforce CRM + Tech-forward environment
• 👨‍👩‍👧‍👦 Team-oriented, startup-minded culture inside a proven brand
• 🏆 Named a U.S. News “Best Company to Work For” in 2024
📋 What You’ll Own
• Deliver fast, friendly, and accurate support across channels
• Become a Cars.com product expert, guiding dealers and consumers with confidence
• Document all interactions using Salesforce
• Escalate tech or product-specific issues to Tier 2 or appropriate teams
• Support both internal teams and external users to ensure top-tier service
• Assist in continuous improvement of the support process
🎯 Must-Have Traits
• Clear communicator (written and verbal)
• Patient, empathetic, and problem-solving focused
• Can juggle multiple tasks without dropping the ball
• Comfortable with MS Office and tech tools (Salesforce experience = bonus)
• Learns fast and adapts even faster
• Positive attitude with a customer-first mindset
• Prior customer service experience or service industry background preferred
• College degree preferred (or 1+ year of experience minimum)
đź’» Remote Requirements
• U.S.-based
• Reliable internet
• Flexibility to work some evenings/weekends
💡 Why It’s a Win for Remote Job Seekers
• Get the best of both worlds: startup energy + corporate stability
• Set up your home office with a new hire stipend
• Recharge with generous PTO, a Volunteer Day, and Recharge Days
• Access to Refuel, a recognition-based time-off reward program
• Comprehensive healthcare, floating holidays, and a culture that actually cares
✍️ Call to Action
Join a team where growth isn’t optional—it’s built into the engine. At Cars Commerce, we simplify car buying and selling, but we never simplify people. If you’re ready to help customers while growing your own potential, apply today and drive your career forward.