🏢 CVS Health | Locations: Open in 2 U.S. States
⏰ Full-Time | Remote (U.S.)
🌟 About the Role
CVS Health is building a future-focused care system—and tech is at the center of that mission. As a Help Desk Support Specialist (Level 1), you’ll be on the frontlines of our IT team, helping users solve technical issues quickly and effectively. This is a high-impact, fast-paced support role ideal for someone passionate about both technology and customer experience.
âś… What Makes This Role Great
• $17.00 – $31.30/hour (commensurate with experience, education, and geography)
• Fully remote, with opportunities for growth
• Excellent benefits package and paid time off
• Part of a nationally recognized healthcare innovation leader
🛠️ What You’ll Be Doing
• Handle Level 1 technical support requests (hardware/software/networking)
• Troubleshoot desktop, printer, network, and Wi-Fi issues
• Use service desk software to log, track, escalate, and resolve tickets
• Assist with hardware deployment, onboarding setups, and IT rollouts
• Collaborate with vendors and internal IT to support infrastructure needs
• Maintain accurate inventory of IT assets
• Train new hires on basic tech setups and best practices
• Stay informed on emerging tech and make value-driven recommendations
🎯 What You Bring
• 2–3 years of experience in help desk support or IT support roles
• Experience across Windows, Mac, and Chrome OS
• Strong troubleshooting and remote support capabilities
• Excellent customer service and communication skills
• Experience with Microsoft Office, Google Docs, and inventory systems
• Associate’s degree required; Bachelor’s preferred
• U.S. work authorization
📦 Perks & Benefits
• Affordable health insurance plans
• 401(k) with company match + employee stock purchase plan
• Tuition assistance and career development programs
• Paid time off, flexible scheduling, and wellness resources
• Confidential counseling and financial coaching services
đź‘€ Who Should Apply
Tech-minded professionals with great people skills and a knack for solving problems. If you’re organized, adaptable, and thrive in a remote-first support role—this job’s for you.
✍️ Apply Now
Build your IT career while making healthcare more accessible for millions. Apply today—support that matters starts with you.
~ 2 Chicks