📞 Retention Specialist

📍 Remote (Select States Only) | 🕒 Full-Time | 💼 Retention Agent | 💻 Equipment Provided

🧾 About the Role
Medical Guardian is seeking empathetic, results-driven Retention Specialists ready to help customers live confidently and safely. In this fully remote role, you’ll handle inbound and outbound calls to retain customers, address concerns, and offer solutions that keep them protected and connected. If you’ve got heart, hustle, and the gift of gab—we want to hear from you.

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✅ Position Highlights
• Schedule: Mon–Fri, 11:30 AM–8:00 PM EST + rotating weekends
• Location Eligibility: Must reside in one of the following states:
AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, OH, PA, SC, ID, IL, NC, WV, TX
• Work from Home: All equipment (laptop + headset) provided
• Compensation: Includes performance-based incentives
• Training: Paid virtual training program

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📋 What You’ll Do
• Handle inbound and outbound retention calls with urgency, empathy, and confidence
• Address customer concerns, resolve issues, and renegotiate terms when needed
• Use active listening and rapport-building to prevent cancellations
• Monitor repricing and account adjustments for customer satisfaction
• Communicate clearly—verbally and in writing—while managing multiple tasks
• Meet or exceed monthly sales/retention targets

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🎯 What You’ll Need
• 1+ year call center or retention experience, preferably in a sales setting
• A passion for helping people and a solution-first mindset
• Strong verbal communication and interpersonal skills
• Ability to stay organized and manage time effectively
• Tech-savvy and comfortable navigating multiple systems
• Must pass a background check and drug screening

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🎁 Benefits
• Health, Dental & Vision Insurance
• Paid Time Off + Holidays
• 401(k) Retirement Plan
• Short & Long-Term Disability Coverage
• Supportive and growth-oriented team culture

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✍️ Apply Today
If you’ve got a voice that connects, a mind that problem-solves, and a heart that cares—Medical Guardian invites you to help us protect lives and futures, one conversation at a time.