(Full-Time – Remote, U.S.)
🧾 About the Role
Candid Health is reimagining medical billing from the ground up—so providers can focus on care, not claims. As our next Customer Support team member, you’ll play a pivotal role in delivering fast, thoughtful, and accurate support across billing, product, and claims-related inquiries. This is more than just answering tickets—it’s joining the ground floor of a support team that directly shapes the future of our operations and product.
âś… Position Highlights
• Full-time, remote (within U.S.)
• $70,000–$125,000 salary range (based on experience)
• Contribute to mission-critical operations in a growing healthtech startup
• Collaborate cross-functionally with Engineering, Product, and Billing
• May include equity and additional benefits
📋 What You’ll Own
• Respond to Level 1 support tickets with clarity, urgency, and empathy—topics include billing issues, product bugs, feature requests, and claims processing
• Collaborate across Product, Engineering, Billing, and Ops to resolve complex customer issues
• Develop internal resources like SOPs, support macros, and Support Center articles to improve efficiency
• Identify patterns and opportunities for operational improvement—and work with leadership to implement them
• Help evolve how we serve customers by improving support quality, streamlining workflows, and closing feedback loops
🎯 Must-Have Traits
• 3–6 years in healthtech customer support or client services
• Familiarity with insurance claims processing
• Strong written communication—clear, professional, and empathetic
• Fast prioritization skills—knows how to triage in a busy, high-impact environment
• Proactive problem-solver who can investigate with minimal guidance
• Obsessive about customer experience and data security
• Team player—collaborative, communicative, and committed to the mission
đź’» Remote Requirements
• U.S. based
• If located near NYC, SF, or Denver, expected to work onsite 4x/week
• Strong internet connection and ability to maintain high responsiveness in remote settings
💡 Why It’s a Win for Remote Job Seekers
This isn’t a plug-and-play support job—it’s an opportunity to build something. You’ll be joining a rapidly growing startup working on one of the most broken systems in healthcare. You’ll have a real voice in how our tools and team evolve, and you’ll see the impact of your work every day.
✍️ Call to Action
If you’re a detail-obsessed, customer-first operator who thrives in fast-paced, purpose-driven teams, we want to hear from you. Apply now and help Candid Health make healthcare easier, faster, and fairer—for everyone.