💻 Remote | Full-Time | USA-Based
📍 Oregon (but fully remote)
🔍 Banking & Finance Focus
🌟 About the Role
Looking to level up your customer service game in both English and French? Join Incedo as a full-time, remote Customer Service Representative supporting the banking and finance sector. You’ll handle calls, troubleshoot issues, and elevate the customer experience—all from the comfort of home.
📌 Key Responsibilities
• 📲 Handle inbound and outbound calls in English and French
• 💼 Support customers with account, product, and service inquiries
• 🔧 Resolve complaints efficiently and professionally
• 🧠 Stay sharp on all things banking and finance
• 🔗 Escalate complex issues when needed
• 🖥️ Accurately log interactions in the CRM
• 🎯 Meet goals for call time, satisfaction, and sales
• 💡 Spot and suggest process improvements
• 🤝 Collaborate with the team for seamless service
• 🔐 Follow all company policies, including privacy and data security
🧠 What You Bring
• 🗣️ Bilingual fluency in English & French (written and spoken)
• 💳 5+ years in customer service, preferably in banking or finance
• 🔍 Strong problem-solving and conflict-resolution skills
• ☎️ Experience managing both inbound and outbound calls
• 💻 Proficiency with CRM tools and support platforms
• 🧑🏫 High school diploma required (Bachelor’s preferred)
• ✅ Must pass background and drug screenings
• 💬 Bonus if you understand sales techniques
🎁 What You Get
• 💵 Competitive salary
• 🏥 Health insurance
• 🌴 Paid time off
• 🧑🎓 Professional development opportunities
• 🏡 Fully remote with equipment and training provided
• 🤝 Inclusive, diverse, and supportive work culture
🚀 Ready to Join?
If you’re a proactive, bilingual problem-solver with a passion for top-tier customer service—Incedo wants you. This is your chance to grow with a company that values its team as much as its clients.
✉️ Apply today and let your skills speak fluently—en français et en anglais.