💼 Full-Time | Remote | Healthcare Operations & Scheduling
🧾 About the Role
WVU Medicine is looking for a skilled Call Center Analyst to support its Contact Center and ambulatory operations. This fully remote position focuses on scheduling workflow optimization, Epic templating, SharePoint maintenance, and quality reporting. If you thrive in a systems-heavy environment and know how to fine-tune call center efficiency from behind the scenes, this one’s for you.
✅ Position Highlights
• Remote full-time role
• Operate within a high-volume medical call center
• Work with Epic scheduling, templating, and workflow optimization
• Collaborate with multiple ambulatory clinics and IT teams
• Mix of data analysis, quality control, and training responsibilities
📋 What You’ll Own
• Manage scheduling protocols, templates, and SharePoint site updates
• Serve as Epic build and workflow expert for ambulatory scheduling
• Generate reports on call volume and performance metrics
• Support contact center staff with training and troubleshooting
• Lead or contribute to process improvement projects across teams
• Liaise with IT, practice operations, and ambulatory leadership on system issues
• Analyze call data and Epic logs to support better access and resolution
• Train staff and uphold scheduling best practices through detailed documentation
🎯 Must-Have Traits
• High school diploma or equivalent
• 2+ years of Epic scheduling experience (template build, multi-department exposure)
• Certification in Epic Cadence (or ability to obtain within 3 years)
• Strong technical, analytical, and communication skills
• Comfortable navigating a fast-paced, remote healthcare environment
• Able to lead training sessions and collaborate cross-functionally
💡 Why It’s a Win for Remote Job Seekers
This is a behind-the-scenes, operations-focused position with direct impact on patient access and clinic flow. Perfect for someone who enjoys systems, thrives on structure, and is ready to lead improvements from a fully remote setting.
✍️ Call to Action
If you’re an Epic-savvy analyst ready to shape the future of medical call center operations, apply now to become a Call Center Analyst at WVU Medicine.