(Remote – U.S.)
🧾 About the Role
AnswerNet, a national leader in contact center services, is hiring a Call Center Agent Supervisor to lead and support agents during high-volume shifts. You’ll manage day-to-day floor operations, coach team members, and ensure calls are handled professionally and efficiently—all from the comfort of your home.
✅ Position Highlights
• 🕰️ Full-Time | Mon–Fri 2–11 PM, Sat–Sun 8 AM–4 PM
• 💵 Pay: $17.00–$18.00/hour (DOE)
• 💻 Fully Remote (Work From Home)
• 🧠 Variety of programs/projects
• 📊 Supervisory & coaching responsibilities
📋 What You’ll Own
• Monitor real-time call center adherence and adjust staffing based on volume
• Provide live coaching and feedback to agents
• Address first-level client concerns and escalate when necessary
• Track attendance and performance metrics
• Participate in quality calibration sessions with leadership and clients
• Maintain a supportive and professional virtual team environment
• Assign agents to projects based on real-time business needs
🎯 Must-Have Traits
• 1+ year of contact center experience
• Experience supervising or managing direct reports
• Coachable and proactive in applying feedback
• Clear verbal and written communication
• Positive, solution-oriented leadership
• Comfortable switching between multiple programs/projects
• Familiarity with Microsoft Office (Word/Excel a plus)
• Conflict resolution and team motivation skills
💻 Remote Setup Requirements
• PC or laptop with Windows 10 or later (no Macs, Chromebooks, or tablets)
• Hard-wired high-speed internet (Ethernet only)
• USB headset and webcam
• Quiet, distraction-free workspace
💡 Why It’s a Win for Remote Job Seekers
• Lead from home in a trusted organization with over 10,000 clients
• Develop leadership skills while staying close to daily operations
• Gain exposure to diverse programs and clients
• Ideal for upwardly mobile contact center professionals
✍️ Call to Action
If you’re a strong communicator, natural motivator, and ready to lead with empathy and focus—this role is for you. Join AnswerNet and help set the tone for excellence in remote call center support.