🧾 About the Role
Med-Metrix is hiring a remote Patient Resolution Specialist to handle high-volume patient calls, resolve account issues, and secure payments—all while delivering compassionate, efficient service. This role is crucial in supporting hospital systems and improving patient financial outcomes.
âś… Position Highlights
• Remote role based in the U.S.
• Full-time, hourly pay
• Heavy phone-based work (inbound & outbound)
• Focus on patient satisfaction, account resolution, and HIPAA compliance
📋 What You’ll Own
• Manage patient inquiries and resolve billing issues across multiple systems
• Secure payments through effective customer negotiation and empathy
• Research alternate payment or insurance options
• Maintain accurate call documentation and account notes
• Meet monthly quality and performance metrics
• Protect PHI and uphold HIPAA standards at all times
🎯 Must-Have Traits
• High school diploma or equivalent
• 5+ years of healthcare or related experience (1+ in a call center)
• Strong understanding of healthcare billing and reimbursement
• Excellent written/verbal communication skills
• Calm under pressure, detail-oriented, and patient-focused
• Familiar with Microsoft Office and multiple database navigation
đź’» Remote Requirements
• Stable internet and quiet work-from-home setup
• Ability to multitask across multiple systems and screens
• Comfortable working independently while meeting daily quotas
💡 Why It’s a Win for Remote Job Seekers
You’ll help patients navigate the stress of medical bills with empathy, accuracy, and care—all while working from your own space. If you have thick skin, a soft voice, and a sharp mind, this one’s built for you.
✍️ Call to Action
Ready to resolve, reassure, and get results? Apply today to become a Patient Resolution Specialist and join a company committed to both excellence and equity.