(Remote – U.S.)
🧾 About the Role
Cennox is hiring a Dispatch Coordinator to serve as the bridge between field technicians and successful service outcomes. You’ll schedule, support, and streamline technician dispatch across multiple work orders, ensuring jobs are completed efficiently and on time. This is a fast-paced, detail-heavy role—perfect for someone organized, proactive, and calm under pressure.
âś… Position Highlights
• Full-time
• Remote (U.S. only)
• Entry-level with dispatch coordination responsibilities
• High visibility in operations and scheduling
• Room for advancement in customer operations or logistics
📋 What You’ll Own
• Assign and route service technicians (Field Service + SPN) to maximize productivity
• Monitor technician workloads and schedules to ensure SLA compliance
• Answer incoming calls and coordinate service needs—including part orders, reroutes, and job updates
• Track all service requests and follow up to ensure resolution and documentation
• Enter accurate details into ticketing systems to keep all stakeholders informed
• Communicate clearly with technicians, team leads, and clients to address issues
• Reassign inventory or parts as needed to meet job demands
• Report SPN performance issues to leadership
• Participate in internal improvement initiatives
• Support the customer service team with scheduling and case follow-ups
• Other duties as assigned
🎯 Must-Have Traits
• Excellent communicator—written, verbal, and over the phone
• Strong multitasker who thrives in fast-moving environments
• Tech-comfortable: Microsoft Office (especially Outlook, Excel), SharePoint a plus
• Detail-oriented and organized, with good judgment under pressure
• Previous experience in scheduling, logistics, or high-volume customer service preferred
đź’» Remote Requirements
• U.S.-based with reliable high-speed internet
• Quiet, professional home workspace for phone-based coordination
• Available for full-time hours and responsive during assigned shifts
đź“š Experience & Education
• High school diploma or equivalent
• 2+ years of experience in customer service or scheduling
• 2+ years of data entry or ticketing experience
💡 Why It’s a Win for Remote Job Seekers
• Great entry point into operations or logistics
• Team-based but independently driven
• Learn the inner workings of a national field service organization
• Excellent benefits, PTO, 401(k), and long-term career potential
✍️ Call to Action
You’re the kind of person who knows how to keep things running on time—and you know every second counts. If you’ve got the discipline, communication skills, and hustle to manage real-time dispatch, we want you on our team. Apply now and keep the wheels turning at Cennox.