(Remote – U.S.)
🧾 About the Role
You’re the calm in the healthcare storm. As a Remote Customer Support Specialist II with apree health, you’ll be on the front lines of digital care—guiding users, solving problems, and making health systems feel human again. Whether it’s booking appointments, untangling benefits, or navigating mobile tools, you’ll be the difference between confusion and clarity. All from your home, and all with heart.
✅ Position Highlights
• $20–$25/hr + bonus eligibility
• Full-time, Remote
• Paid 6-week training (starts July 14, 2025)
• Work-from-home with flexible shift options (M–F, 5:45 AM – 7:00 PM MST)
• Paid time off + holidays
• Matching 401(k) + HSA contributions
• Tuition assistance
• Inclusive, friendly, tech-forward work culture
📋 What You’ll Own
• Handle customer questions via phone, email, live chat, and messaging
• Support members with account access, scheduling, benefits, programs, and incentives
• Document all case activity in Salesforce Service Cloud
• Maintain HIPAA compliance while solving health-related inquiries
• Schedule appointments and make outbound calls to members and providers
• Troubleshoot issues using internal tools and resources
• Hit key performance metrics: quality, productivity, efficiency, and empathy
🎯 Must-Have Traits
• 1–2 years of experience in customer support (healthcare or wellness a major plus)
• Patient care or medical office background preferred
• Strong multitasker with great communication and empathy
• Familiar with Salesforce, Google Suite, and mobile platforms
• 100% training attendance required for the first 6 weeks
• Positive, proactive, and tech-savvy mindset
• Spanish-speaking skills? Even better
💻 Remote Requirements
• Quiet, distraction-free home workspace
• Reliable internet for handling secure health data
• Ability to work a 40-hour schedule Monday–Friday, with some flexibility
💡 Why It’s a Win for Remote Job Seekers
• Start your day in sweatpants and still change lives
• Training that sets you up to succeed
• Work in the growing digital health space
• No commute, but full connection—with patients and your team
• A company that celebrates your whole self
✍️ Call to Action
Health should be easier to navigate—and that starts with you. If you’re the kind of person who thrives on solving problems, helping people, and working in a mission-driven space, apree health is calling. Start your next chapter today and bring care home.