Build long-term client partnerships and drive business growth—all from home.
Modernize Home Services, a division of QuinStreet, is hiring a Client Relations Specialist to own the success of a high-impact portfolio of home improvement businesses. In this role, you’ll onboard new clients, troubleshoot issues, identify upsell opportunities, and retain key accounts. If you love client success, strategic thinking, and dynamic work environments, this role lets you flex it all—remotely.
✅ 100% remote (U.S.-based)
✅ Full-time strategic support role in digital marketing and lead generation
✅ Ideal for client success pros with onboarding, upselling, and retention experience
🧠 Experience Level: 3+ years client-facing support; digital marketing background a plus
🔎 What You’ll Own:
• Onboard new clients via Zoom, set up lead campaigns, and launch within five days
• Manage 150–175 active clients collaboratively across a shared support team
• Troubleshoot client issues, respond to inquiries via phone/email, and log everything in Salesforce
• Identify growth opportunities—pitching increased budgets, expanded territories, and reactivations
• Handle outstanding balance cases and coordinate with AR to collect and resolve
• Perform proactive monthly Health Check Calls and retention conversations
• De-escalate cancellation or dissatisfaction cases and rebuild client trust
• Maintain detailed documentation of all interactions and support resolutions
🧠 Must-Have Traits:
• 3+ years in client-facing support or client success roles
• Experience with retention, upselling, or digital lead generation preferred
• Strong written and verbal communication skills
• Data-savvy with solid Excel, PowerPoint, and Salesforce skills
• Able to manage fast-paced, client-centric workflows with professionalism
• Detail-oriented, empathetic, and solutions-driven
💰 Compensation & Perks:
• Salary range: $45,000–$55,000/year
• Performance bonuses and potential equity (RSUs)
• Full benefits: health, dental, vision, retirement
• PTO, paid sick leave, parental leave
• Remote flexibility and dynamic team support
🎯 Why It’s a Win for Remote Jobseekers:
If you want more than just ticket-shuffling, this is the client-facing role where strategy meets service. You’ll actively shape customer outcomes and business success—all while working from wherever you thrive best.
✍️ Call to Action:
Ready to level up your client relationships and support small businesses at scale? Apply now to become a Client Relations Specialist at Modernize and make your mark—remotely.