Remote | Full-Time | $65K–$95K
🧾 About the Role
Prompt is setting the new standard for healthcare software in the rehab therapy space—and we’re not slowing down. As a Billing Experience Manager (BXM), you’ll join our top-tier Success Team, working closely with enterprise clients, internal billing support, and engineering to optimize how users experience our billing and reporting tools. No billing experience? No problem—we’ll train you.
If you’re a former rehab clinician who thrives in fast-paced, tech-forward environments and you’re ready to shift from direct care into the heart of healthcare innovation, this is your next move.
✅ Position Highlights
• $65K–$95K salary range
• 100% remote (U.S.-based preferred)
• Reports to the Enterprise Billing Success Lead
• No prior billing experience required
• Full benefits + equity potential
📌 Key Responsibilities
• Master our billing and reporting tools to support clients via help desk
• Troubleshoot software issues and identify usage trends
• Partner with engineering on bug tracking and resolution
• Create and update internal and external knowledge bases
• Provide ticket triage and backend support during enterprise client calls
• Help prioritize product improvements based on customer feedback
• Advocate for customer needs while identifying opportunities to enhance the user experience
🎯 What You Bring
• Experience as a rehab clinician (SLP, OT, PT, COTA, or PTA required)
• Strong analytical and technical troubleshooting skills
• Proactive, self-directed learning mindset
• Proficiency in Microsoft Excel
• Clear, professional communication—written and verbal
• Comfort working in a fast-paced, agile environment
✨ Bonus Points For
• 3+ years in SaaS onboarding, customer success, or client support
• Startup experience or time in B2B tech
• Background in billing operations or RCM workflows
• Familiarity with Zendesk or similar customer support tools
💻 Remote Requirements
• Stable internet and dedicated workspace
• Self-starter mentality and time management skills
• Fluent in Zoom, Slack, and remote communication best practices
🚀 Why Prompt?
• We solve real-world problems that affect millions of patients
• We value smart work over burnout culture
• You’ll be surrounded by talented people solving big problems
• We’re growing fast—and your role will grow with us
🎁 Benefits & Perks
• Competitive salary
• Equity potential for standout performance
• Fully remote or hybrid flexibility
• Medical, dental, vision insurance
• Paid family leave + company-paid life/disability insurance
• 401(k) + FSA/DCA + commuter benefits
• Flexible PTO
• HQ Recovery Suite: cold plunge, sauna, shower
• Gym membership credits
• Free company-wide lunches
• Discounted pet insurance
🛡️ Compliance Notice
This role requires handling client support for sensitive billing and healthcare systems. You must adhere to HIPAA guidelines and all internal privacy and security protocols.
✍️ Call to Action
Ready to shift from clinical care to cutting-edge SaaS? Join the team helping rehab providers thrive—with the support, training, and tools you need to level up your career in tech.
~ Prompt Therapy Solutions