💼 Company: Alorica
📍 Location: Remote (Hiring in AL, AR, FL, GA, ID, IA, KS, LA, MD, MI, MS, MO, NE, NJ, NC, OK, SC, TN, TX, UT, VA, WV)
💲 Pay: $15/hour | Full-Time | Job ID: 230311
Create Insanely Great Customer Experiences — From Home
Join Team Alorica and bring your customer service skills to a flexible, fully remote role supporting some of the world’s most recognized brands. As a Customer Experience Agent, you’ll help customers resolve issues, upsell services, and provide exceptional support — all from the comfort of your home.
🚀 What You’ll Do:
- Help customers with product or service issues via phone or digital channels
- Accurately document customer interactions and update account information
- Provide solutions that enhance customer satisfaction
- Recommend or upsell new or upgraded services when appropriate
✅ What You’ll Bring:
- High school diploma or GED
- Previous customer service experience (a plus!)
- Strong communication and active listening skills
- Comfort using Microsoft Office and navigating multiple systems
- Professionalism and a customer-first attitude
- Ability to work full-time during assigned shifts
💻 Work-from-Home Requirements:
- Private, quiet workspace in your listed residence
- Wired internet connection (DSL or cable only; no satellite, dial-up, or wireless)
- Minimum 10 Mbps download / 3 Mbps upload speed
- Alorica provides company equipment, which may include a webcam
🎁 Perks & Benefits:
- Health, dental, and vision insurance
- Paid time off, sick leave, and paid holidays
- 401(k) retirement plan
- Optional daily or weekly pay
- Paid training and tuition reimbursement
- Employee discounts (travel, groceries, wellness, pet supplies & more)
- Access to employee assistance programs
- Career advancement with 70% of leaders promoted from within
🌍 About Alorica
Alorica is a global leader in customer experience with thousands of employees across 18 countries. Our purpose is simple: to make lives better, one interaction at a time. Through our nonprofit Making Lives Better with Alorica (MLBA), we also give back to the communities we serve and support our own team members in need.
👉 Ready to build a rewarding remote career in customer service? Apply now and take the next step with Alorica!