Fetch Pet Insurance | $20–$21.50/hr + Commission | Full-Time | Call Center | Licensed Role
📍 Location: Remote (Must reside in New York)
💵 Compensation: $20–$21.50/hr + Commission eligible
📝 License Required: Active Property & Casualty License
⏰ Schedule: 40–42 hours/week, shifts vary (8AM–8PM ET)
💡 About the Role
Fetch Pet Insurance is hiring a compassionate, quick-thinking Member Experience Associate to join our virtual call center. You’ll be on the front lines of customer support—handling everything from billing questions to claim updates—all while representing a brand that deeply values pets and their people.
This isn’t your average call center job. We offer commission, meaningful work, and a team that backs you. Every day is a chance to connect, support, and make someone’s day a little easier.
🎯 What You’ll Do
• Handle a high volume of inbound calls and emails with professionalism and empathy
• Resolve questions around billing, technical support, claims, and general inquiries
• Educate pet parents on how to navigate Fetch tools (online portal, IVR, self-service options)
• Follow up with policyholders through outbound calls and emails
• Track daily performance and meet customer service goals
• Collaborate with your team and leadership to improve service experience
• Participate in training, team meetings, and upskilling opportunities (including earning new credentials)
🧠 What You’ll Bring
• Active Property & Casualty insurance license (required)
• 1+ year of call center experience + strong customer service skills
• Calm, clear, and empathetic communicator (written + verbal)
• Proven success working remotely and handling varied customer types
• Ability to multitask in real-time while staying detail-oriented
• Tech-savvy with G-Suite, phone apps, and browsers
• Bachelor’s degree preferred
🏡 Work-from-Home Requirements
• Reliable high-speed internet (min. 100 Mbps down / 30 Mbps up)
• Quiet, distraction-free space at home
• Ability to set up dual monitors, laptop, headset, etc. (equipment provided)
• Comfortable with remote onboarding and tech setup with Fetch’s IT team
🎁 Perks & Benefits
• 401(k) with employer match
• 20 days PTO + 9 holidays + 1 floating holiday (PTO increases with tenure)
• Up to 8 hours/year of paid volunteer time
• Educational assistance
• Department incentive bonuses
• 50% Fetch insurance discount (up to $1,000/year)
🐶 Why Join Fetch?
Fetch Pet Insurance is a high-growth company backed by Warburg Pincus and trusted by over 360,000 pet parents. We’re reshaping the pet wellness industry—and building a team that cares deeply about pets and people. You’ll work with passionate peers, learn continuously, and grow your career without sacrificing your well-being.
✍️ Apply Now
If you love helping people, care about animals, and want to be part of a remote team with real impact, this could be your next great role.