(Remote – U.S.)
🧾 About the Role
Join Teleperformance (TP), a global leader in digital business services, as a Bi-lingual Healthcare Customer Service Representative. In this fully remote role, you’ll support patients and healthcare members in both English and Spanish, resolving questions, processing requests, and delivering exceptional service in a virtual, team-driven environment.
✅ Position Highlights
• Pay: Competitive hourly wage (shared during the interview process)
• Employment Type: Full-time
• Schedule: Must be available to work varied shifts based on business needs
• Remote: Fully remote (must reside in one of the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY)
• Benefits:
– Paid training
– Full medical, dental, and vision coverage
– 401(k) plan
– Paid time off
– Wellness and employee engagement programs
📋 What You’ll Own
• Handle inbound and outbound inquiries via phone, email, chat, or social media
• Resolve issues calmly, providing empathetic and knowledgeable support
• Escalate complex concerns when appropriate
• Process payments or assist with billing as needed
• Document all interactions for compliance and audit purposes
• Provide feedback on customer pain points and service trends
• Participate in upselling opportunities, if required
🎯 Must-Have Traits
• Fluent in English and Spanish (written and verbal)
• High school diploma or GED
• 6+ months of customer service experience (preferred)
• Typing speed of 30+ WPM
• Strong communication, organization, and problem-solving skills
• Ability to work independently in a remote, virtual team environment
• Comfortable navigating Windows-based systems
💻 Remote Requirements
• High-speed internet:
– Download: 30 Mbps or higher
– Upload: 10 Mbps or higher
– Ping: Under 50ms, with no packet loss
– No satellite, mobile data, P2P, or VPN connections allowed
• Proof of internet speed required
• Quiet, professional home workspace
💡 Why It’s a Win for Remote Job Seekers
• Work from the comfort of home while making a difference in healthcare
• Grow within a global company with leadership that started at the front lines
• Access career growth, recognition, and strong support from day one
• Engage with a diverse, mission-driven team of professionals
✍️ Call to Action
Fluent in Spanish and passionate about helping people? Apply now to become a Bi-lingual Healthcare Customer Service Representative at Teleperformance, and start delivering compassionate care from wherever you are.