(Remote – U.S.)
🧾 About the Role
ClubOS, part of Jonas Software, is hiring a Support Services Specialist to provide top-tier customer support for their fitness club management platform. This full-time remote role is perfect for a tech-savvy problem-solver who thrives in fast-paced environments and cares about long-term customer relationships. You’ll assist with software issues, billing inquiries, and customer training.
✅ Position Highlights
• $18–$22/hr (based on experience and location)
• Full-time, 40 hours/week
• Remote (U.S. based)
• Team: ClubOS Support (Jonas Software)
• Vertical: SaaS, fitness industry
📋 What You’ll Own
• Handle inbound calls and emails related to product support and billing
• Provide software walkthroughs and customer training as needed
• Use critical thinking to investigate and resolve complex support issues
• Help reduce churn by offering solutions and preventing cancellations
• Document support cases and solutions clearly and accurately
• Master ClubOS and ASF products to provide expert-level guidance
• Collaborate with other teams to ensure a seamless customer experience
🎯 Must-Have Traits
• High School diploma or equivalent
• 2+ years in customer-facing roles (SaaS support experience preferred)
• Strong written and phone communication skills
• Friendly, professional, and solutions-oriented demeanor
• Excellent critical thinking and problem-solving skills
• Confident self-starter who thrives independently and on a team
• Comfortable multitasking and executing with precision in a fast-paced environment
💻 Remote Requirements
• Must be based in the U.S.
• Reliable high-speed internet
• Dedicated home workspace
• Ability to participate in remote onboarding and training
💡 Why It’s a Win for Remote Job Seekers
• Work-from-anywhere freedom
• Competitive hourly pay
• Join a global leader in vertical market software
• Contribute to a fast-moving team making real customer impact
• Long-term stability and growth potential in a well-established tech company
✍️ Call to Action
If you’re passionate about problem-solving and love helping people get the most out of the tools they use, apply now to join ClubOS as a Support Services Specialist and become a part of the Jonas Software family.