🧾 About the Role
Trackwrestling, a wrestling technology platform powered by FloSports, is hiring a seasonal Customer Support Representative for the 2025–2026 wrestling season. This remote role offers a unique opportunity to support the wrestling community by providing top-tier assistance to users across the U.S. You’ll help customers navigate the platform, resolve issues, and contribute to a team passionate about underserved sports.
✅ Position Highlights
• Pay: Competitive hourly compensation
• Employment Type: Part-time, seasonal (September 2025 to March 2026)
• Schedule: Flexible shifts including daytime, evening, and weekends; must be available 30–40 hours per week
• Location: Fully remote (U.S.-based)
📋 What You’ll Own
• Respond to customer inquiries via phone and email in a timely and professional manner
• Troubleshoot and resolve user issues with patience, empathy, and clear communication
• Escalate technical problems or outages to the appropriate team when needed
• Maintain accurate and up-to-date customer records
• Collaborate with supervisors and support team on special projects or tasks
• Meet or exceed performance and quality metrics
🎯 Must-Have Traits
• Minimum two years of experience using the Trackwrestling platform
• Two years of customer service experience preferred
• Excellent verbal and written communication skills
• Strong problem-solving mindset and willingness to take initiative
• Reliable time management and multitasking ability
• Computer literacy and comfort navigating online tools and platforms
• Must be available to work during peak demand dates:
– November 19–25
– December 1–14
– January 7–11
💻 Remote Requirements
• High-speed internet and a quiet, distraction-free workspace
• Ability to work independently while managing multiple support channels
• Flexibility to adapt to scheduling needs during high-traffic periods
💡 Why It’s a Win for Remote Job Seekers
• Get paid to support a sport you love—all from the comfort of home
• Join a mission-driven company dedicated to elevating underserved sports
• Work alongside a team of passionate professionals in an inclusive, sports-minded culture
• Develop or grow technical support and customer service experience in a fast-paced digital platform
✍️ Call to Action
If you’re passionate about wrestling, skilled in customer service, and ready to support a growing community during the peak season, this remote opportunity at Trackwrestling could be your perfect match. Apply today and help ensure fans, families, and athletes get the best experience possible.