(Remote – U.S.)
🧾 About the Role
Med-Metrix is hiring a Patient Resolution Specialist to handle high-volume inbound and outbound calls with patients regarding outstanding medical balances. This role combines negotiation, empathy, and problem-solving to resolve account inquiries and secure payment, all while maintaining a patient-first mindset.
✅ Position Highlights
• Pay: Hourly (Exact range not listed)
• Employment Type: Full-Time
• Location: Remote (Headquartered in Red Bank, NJ)
• Department: Patient Financial Services
• Industry: Healthcare Revenue Cycle
📋 What You’ll Own
• Manage large volumes of inbound/outbound patient calls to resolve billing issues
• Negotiate and secure payments on outstanding account balances
• Document collection efforts and call outcomes in multiple systems
• Research insurance/payment options through available client systems
• Maintain HIPAA compliance and protect PHI at all times
• Meet monthly performance metrics and quality standards
• Navigate complex patient accounting systems while engaging with callers
• Ensure accurate call documentation and compliance with privacy guidelines
• Adapt to additional tasks and responsibilities as needed
🎯 Must-Have Traits
• High school diploma or equivalent
• Minimum 5 years of related work experience (at least 1 year in a call center environment)
• Strong working knowledge of healthcare reimbursement practices
• Proficient with Microsoft Office
• Excellent verbal and written communication skills
• Strong interpersonal and negotiation skills
• High integrity, urgency, and attention to detail
• Gracious, patient-focused phone presence
💻 Remote Requirements
• Reliable computer setup, phone access, and internet connection
• Ability to sit for extended periods while performing computer-based tasks
• Comfortable working independently and managing stress in a remote setting
💡 Why It’s a Win for Remote Job Seekers
• Fully remote with structured call schedules
• High-impact role in healthcare collections and patient support
• Meaningful daily interaction with patients
• Opportunity to join a revenue cycle leader in a mission-driven environment
✍️ Call to Action
If you’re driven, organized, and thrive on helping patients resolve account questions with empathy and efficiency, apply now to become a key player on the Med-Metrix team.