(Remote â U.S. | 3-Month Contract)
𧞠About the Role
At Function, weâre on a mission to help people live 100 healthy years. As a Member Success Associate, you wonât just answer support ticketsâyouâll become a trusted guide, problem-solver, and advocate for our members. In this contract role, youâll manage high-touch interactions across email, chat, and phone while actively shaping how we scale support, improve member experience, and build for long-term impact.
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Position Highlights
⢠Contract role â 3 months, with possibility of extension
⢠Full-time, remote (U.S.-based only)
⢠Join a mission-driven, a16z-backed startup
⢠Opportunity to contribute directly to scaling member experience operations
⢠Work cross-functionally with Product, Ops, and Clinical teams
⢠Be a key player in building internal systems, support flows, and knowledge bases
đ What Youâll Own
⢠Serve as the front line for member supportâdelivering exceptional experiences across email, chat, and phone
⢠Troubleshoot complex issues (e.g., lab results, orders, platform bugs) with urgency and empathy
⢠Flag recurring member concerns and propose clear, actionable solutions
⢠Create or improve internal documentation, macros, and FAQs
⢠Support broader initiatives like piloting workflows, scaling resources, and refining our support ecosystem
⢠Champion the member voice within Function, helping shape product and service evolution
đŻ Must-Have Traits
⢠3+ years in customer/member support (startup or health-related environments preferred)
⢠Clear, concise, and empathetic written communication skills
⢠Resourceful, proactive, and solutions-driven
⢠Experience working in high-volume, fast-paced environments
⢠Strong detail orientationâespecially when handling health or time-sensitive information
⢠Self-starter comfortable building and improving systems with minimal direction
⢠Deep belief in Functionâs mission to prevent avoidable illness and improve health outcomes
⨠Nice-to-Have Experience
⢠Previous startup or telehealth/healthtech experience
⢠Built or maintained customer knowledge bases
⢠Familiarity with support tools like Zendesk, Intercom, or similar platforms
đť Remote Requirements
⢠Reliable internet and a focused home setup
⢠Availability for full-time schedule with flexibility across time zones
⢠Comfort navigating multiple systems and communicating across digital channels
đĄ Why Itâs a Win for Remote Job Seekers
Youâll be joining one of Fast Companyâs Most Innovative Companies of 2024, with the freedom to work from anywhere while contributing to one of the most meaningful missions around. This isnât just supportâitâs strategy, systems, and heart in one high-impact contract role.
âď¸ Call to Action
Ready to make healthcare feel human againâone member at a time? Join Function and help build the future of longevity. Apply now and bring your skills to a team thatâs moving fast and building with purpose.