(Remote – U.S.)
🧾 About the Role
Sparrow is transforming employee leave management through a high-tech, high-touch approach. As a Leave Specialist, you’ll serve as the go-to contact for individuals navigating family, medical, or other leave of absence needs. You’ll manage each case with empathy and precision—supporting people during some of life’s most critical moments while helping HR and payroll teams remain compliant and efficient.
✅ Position Highlights
• 💰 Hourly Pay: $22.25–$27.50/hour (based on legal state of residence)
• 🕐 Schedule: Full-time | Non-exempt
• 💻 Remote: Work-from-home from anywhere in the U.S.
• 📈 Impact: Save clients 20–40 hours and up to $30K per leave
• 🧑💼 Client-facing role with internal growth opportunities
📋 What You’ll Own
• Provide personalized, end-to-end support for leave cases from kickoff through return
• Communicate clearly and compassionately with individuals on leave, HR/payroll teams, doctors’ offices, and state reps
• Manage multiple active leave cases with accuracy, attention to detail, and discretion
• Partner with internal payroll teams to ensure timely, accurate payment
• Maintain internal systems and workflows while identifying opportunities for process improvement
• Gather and share user feedback to improve Sparrow’s tools and service delivery
• Participate in team meetings, share best practices, and contribute to a supportive culture
🎯 Must-Have Traits & Experience
• 2+ years in a client-facing role emphasizing relationship-building
• Stellar written and verbal communication skills
• High emotional intelligence and a “people-first” mindset
• Strong multitasking and organizational skills
• Self-directed and adaptable in a fast-paced, evolving environment
• Experience handling confidential information with care
• Comfort working across tools like Google Suite and Mac OS (or similar systems)
💻 Remote Requirements
• Reliable internet and a distraction-free home workspace
• Self-motivation and comfort collaborating virtually
• Ability to support teammates and customers across time zones
💡 Why It’s a Win for Remote Job Seekers
• Mission-driven work that supports people during major life events
• Fully remote and values-aligned company culture
• Opportunity to influence a fast-growing venture-backed team
• Collaborate with diverse teammates across 30+ U.S. states
• Work with heart and impact without sacrificing flexibility
✍️ Call to Action
If you’re ready to lead with empathy and transform the future of leave management, apply now to join the Sparrow team. This is more than a support role—it’s a chance to be part of a high-growth, purpose-filled movement.