(Remote – U.S.)
🧾 About the Role
Dane Street is redefining file review excellence—and we’re looking for a Customer Service Representative Supervisor to help lead that charge. In this role, you’ll oversee the intake and turnaround process for medical file reviews, coach a team of CSRs, and ensure we exceed client expectations every time. It’s a mix of operations, people leadership, and healthcare service expertise—all from the comfort of your remote workspace.
✅ Position Highlights
• Full-time, remote (U.S.-based only)
• Competitive compensation
• Medical, dental, vision, and life insurance
• Employer-paid disability coverage
• 401(k) with company match
• Generous PTO policy
• Apple tech + media stipend for your home office
• Pet insurance and voluntary supplemental benefits
📋 What You’ll Own
• Oversee CSR team workflows and ensure timely case processing
• Guide staff on case assignment and intake issues
• Conduct monthly audits and performance coaching
• Train new team members and lead 1:1 progress meetings
• Partner with clients for updates, questions, and documentation needs
• Maintain high service standards for complex medical file reviews
• Support special projects and contribute to staff evaluations
🎯 Must-Have Traits
• Associate’s or Bachelor’s degree preferred
• Prior experience managing or supervising teams required
• Background in healthcare or insurance industries preferred
• Strong communication, time management, and problem-solving skills
• Computer literacy and typing proficiency
• Ability to work independently with reliable internet in a remote setup
💻 Remote Requirements
• Reliable, high-speed internet
• Uninterrupted connection during working hours
• Home office setup suitable for extended computer work
💡 Why It’s a Win for Remote Job Seekers
Dane Street doesn’t just offer flexibility—it provides purpose. As a CSR Supervisor, you’ll play a key role in keeping our file review process seamless while mentoring a team and supporting national healthcare partners. Plus, with Apple gear, wellness perks, and a people-first culture, your work-from-home life just got an upgrade.
✍️ Call to Action
Ready to lead with heart and precision? Apply now and help us raise the bar for service excellence in healthcare.