(Remote – U.S.)
🧾 About the Role
Join a mission-driven fintech company providing life-changing financial tools for people often overlooked by traditional institutions. As a Customer Support Associate II, you’ll deliver compassionate, high-quality support to customers navigating financial decisions—many of whom are older adults, people with disabilities, or their caregivers. You’ll connect via phone, email, and live chat, bringing warmth and problem-solving skills to every interaction.
Compensation: Competitive, hourly
Schedule Options:
• 6:00 AM – 2:00 PM PT / 9:00 AM – 5:00 PM ET
• 9:00 AM – 5:00 PM PT / 12:00 PM – 8:00 PM ET
Employment Type: Full-time
Location: Remote (U.S. only)
✅ Position Highlights
• Full-time, remote
• Flexible shift windows
• Handle customer support via phone, chat, and email
• Make a real impact in the lives of vulnerable and underserved populations
• Competitive pay, health coverage, generous PTO, and professional development budget
📋 What You’ll Own
• Deliver exceptional, compassionate service across phone, chat, and email
• Become an expert in the company’s customer experience tone (“True Link Voice”)
• Troubleshoot technical and account-related concerns
• Support customers through sensitive and important financial decisions
• Document interactions and escalate when needed
• Share insights and feedback to improve internal processes and service quality
🎯 Must-Have Traits
• Strong verbal and written communication skills
• Comfortable handling a high volume of phone-based customer interactions
• Empathetic, attentive, and solution-oriented
• Detail-focused and eager to learn
• Familiar with MacOS, internet troubleshooting, and remote tools
• Previous experience in customer support, hospitality, healthcare coordination, or tech support
• Personal or professional connection to people with disabilities, older adults, or addiction recovery communities is a strong plus
• Spanish language skills are highly valued
💻 Remote Requirements
• U.S.-based with reliable high-speed internet
• Comfortable working from home with Mac computer setup
• Able to troubleshoot basic tech issues independently
💡 Why It’s a Win for Remote Job Seekers
• Work that feels meaningful and impactful
• Inclusive, respectful team culture
• 12 paid holidays + awesome vacation plan
• Paid parental leave and full health benefits (medical, dental, vision)
• Professional development budget
• Regular virtual social events and team bonding
• Offices in San Francisco and Kingston, NY for optional in-person collaboration
✍️ Call to Action
If you’re empathetic, detail-savvy, and love helping people—especially those who need it most—apply now. Join a team where your support skills change lives daily.