🧾 About the Role
Therapy Flow is hiring a full-time Customer Support Agent to deliver top-tier technical and service support across our suite of mental health-focused tools and services. In this role, you’ll troubleshoot issues, guide users through our platforms, and help ensure a frictionless, WOW-level customer experience. If you’re passionate about helping people, solving problems, and working remotely in a mission-driven environment—you’ll thrive here.
✅ Position Highlights
• $20–$25/hour
• Full-time
• Fully remote (USA only)
• Medical, dental, and vision insurance
• Paid time off and flexible “Responsible Time Off” policy
• Supportive, mission-driven team with high growth potential
📋 What You’ll Own
• Deliver responsive, friendly support via chat, email, and phone
• Troubleshoot client issues with CRM systems, automation tools, and technical workflows
• Document recurring questions and support resolutions for internal use
• Educate users on features and best practices to maximize success
• Collaborate cross-functionally with product, success, and tech teams
• Help onboard new clients and build self-service support content
🎯 Must-Have Traits
• 2+ years in customer support (SaaS, tech, or service-based preferred)
• Strong troubleshooting and communication skills
• Experience with support platforms (e.g., GoHighLevel, Zendesk, HubSpot)
• Clear, concise communicator who can explain technical issues in simple terms
• Detail-oriented, self-motivated, and thrives in remote, fast-paced settings
• Passion for delivering exceptional support and building community
💻 Remote Requirements
• Reliable high-speed internet
• Dedicated workspace
• Ability to self-manage and execute autonomously
💡 Why It’s a Win for Remote Job Seekers
• Fully remote with complete flexibility and autonomy
• A company culture built on integrity, community, education, and excellence
• Opportunity to grow your skillset while supporting mental health professionals
• Work with a driven, collaborative team who leads with passion and purpose
✍️ Call to Action
If you’re obsessed with client care, own your work like a pro, and want to be part of something that truly helps others—Therapy Flow wants you on the team. Apply today and bring your support superpowers to a company making a real impact.