💼 Full-Time | Remote (U.S. Only)
📍 Preferred Location: Anywhere in the U.S.
💲 Salary Range: $45,200–$64,700
🧾 About the Role
DealerOn is hiring a Customer Success Manager II to serve as a digital performance advisor and strategic partner for clients across the automotive space. As a CSM II, you’ll manage a book of business across multiple OEMs, helping clients optimize their websites, meet KPIs, and resolve issues—while proactively driving retention and growth. This is a mid-level, fully remote position for experienced, results-driven customer success professionals.
🔑 Key Responsibilities
• Own and manage multiple client accounts across automotive OEMs
• Conduct Monthly Product Reviews (MPRs) and offer data-driven website optimizations
• Troubleshoot and resolve technical issues while ensuring SLA compliance
• Track KPIs and align performance strategies across cross-functional teams
• Understand clients’ business goals and provide strategic consultation
• Communicate and de-escalate customer concerns with professionalism and empathy
• Manage escalations, priorities, and deadlines simultaneously
• Assist in creating and updating internal knowledge base articles
• Support ad-hoc projects and tasks from leadership and OEM partners
🎯 What You Bring
• 2+ years of account management, customer success, or dealership experience
• Google Analytics Certification required
• Strong communication and client-facing presence
• Proven experience handling multiple accounts/projects at once
• Comfortable with cross-functional collaboration in a remote setting
• Proficient in Salesforce Service Cloud, MS Office Suite, and digital tools
• Able to problem-solve independently and with a team
• Available to work some evenings and weekends as needed
• Bachelor’s degree or equivalent experience required
💡 Bonus Points For
• Experience with SEO, SEM, CRM, JIRA, or Salesforce
• Automotive industry knowledge
• Demonstrated ability to increase client retention and satisfaction
🛠 Perks & Benefits
• Medical, dental, and vision insurance
• 401(k) with company match
• Flexible PTO + sick leave
• 6 weeks paid parental leave
• 8 paid holidays
• Company-paid life insurance
• Optional: Pet insurance, short/long-term disability, FSA options
• Remote-first team and inclusive culture
✨ Why DealerOn?
DealerOn is a fast-growing digital marketing company supporting 5,000+ automotive dealerships across North and South America. Recognized on the Inc. 5000 list six years in a row, our tech-forward team is passionate about improving the car-buying experience. Join a supportive, innovative company where your impact is seen and valued.
✍️ Your Next Move
If you love helping clients succeed, have a knack for digital strategy, and enjoy solving complex problems, we’d love to hear from you. Apply now to join the DealerOn team as a Customer Success Manager II.