(Remote – U.S.)
🧾 About the Role
Quince is rewriting the luxury playbook—creating high-quality essentials without the luxury markup. We’re on a mission to deliver better products, better prices, and a better experience. As our Customer Service Training Specialist, you’ll be the heartbeat of our frontline onboarding—shaping the voice, empathy, and excellence behind every customer touchpoint. You won’t just train people—you’ll build confidence, culture, and careers.
✅ Position Highlights
• Salary Range: $60,000 – $65,000 USD
• Full-time, remote (U.S.-based)
• Join a team with roots in Google, McKinsey, Stitch Fix, Wayfair, and Nike
• Lead onboarding, training, and continuous development of Customer Care agents
• Contribute directly to customer satisfaction and retention metrics
• High-growth environment with real ownership and visibility
📋 What You’ll Own
• Plan and deliver new hire onboarding sessions with engaging, multi-modal training
• Track and analyze agent performance, attrition, and knowledge gaps
• Conduct weekly QA audits and knowledge checks to improve agent accuracy
• Optimize training content based on DSATs, retention scores, and CX data
• Deliver ongoing learning sessions to keep the team sharp, updated, and inspired
• Partner with operations to evolve SOPs and documentation
• Master our tools—especially Gladly—and become the go-to resource for workflow optimization
• Lead with a Customer First mindset, embodying Quince’s core values and mission
🎯 Must-Have Traits
• Bachelor’s degree required
• 3+ years of experience in training or learning & development (L&D)
• Strong facilitator with experience training individuals and groups across all levels
• Proficient in virtual communication and instructional tools
• Able to prioritize and pivot in a fast-paced, startup environment
• Strong problem-solving instincts and a collaborative spirit
• Comfortable working flexible hours when needed
🧠 Bonus Points For
• Instructional design certification or adult learning credentials
• Experience in contact center operations or support leadership
• Background in CX metrics, retention programs, or quality auditing
• Prior work in Kaizen, Six Sigma, or Continuous Improvement initiatives
• Familiarity with Gladly or similar CX platforms
• A curious mind and a heart for coaching others
💡 Why It’s a Win for Remote Job Seekers
This is more than a training role—it’s a culture-shaping opportunity. At Quince, you’ll lead with purpose, grow with intention, and have a direct hand in crafting the customer experience behind a mission-driven brand. We keep it lean, we keep it human, and we keep it moving.
✨ Perks & Benefits
• Competitive pay with bonus eligibility
• Mission-driven, sustainable company making luxury accessible
• Fully remote culture with a passionate, fast-paced team
• Opportunity to grow alongside a high-velocity startup
• Collaborative, no-ego work environment
• A brand that puts people and planet first
✍️ Call to Action
If you love coaching people, improving processes, and building a brand from the inside out—apply now to join Quince as our next Customer Service Training Specialist. Help us make luxury radically more human.