(Remote – U.S.)
🧾 About the Role
Cennox is hiring a full-time Customer Service & Sales Agent to join our 24/7 remote call center team. If you’re a self-starter with strong multitasking skills and a confident phone presence, this role lets you support customers while upselling essential services. Be the voice of a brand committed to integrity, efficiency, and customer satisfaction.
✅ Position Highlights
• Full-time
• Remote (U.S. only)
• Entry-level with advancement opportunity
• Must be available for any shift (call center operates 24/7/365)
• Competitive compensation, insurance, 401(k), and paid time off
📋 What You’ll Own
• Handle inbound and outbound calls from customers with safe-related issues
• Identify needs and recommend relevant services or upgrades
• Upsell products and support revenue generation goals
• Resolve client issues and minimize repeat call-ins
• Manage invoice-related concerns and documentation
• Ensure first-call resolution with excellent customer experience
• Support internal field service technicians with client updates
• Take on additional administrative and customer service tasks as assigned
🎯 Must-Have Traits
• Strong communication skills, both written and verbal
• 40+ WPM typing speed
• Ability to multitask while maintaining attention to detail
• Comfortable working independently in a fast-paced setting
• Positive, upbeat personality with great listening skills
• Customer-focused mindset with a knack for upselling
• Familiarity with Microsoft Office and standard office software
• Entrepreneurial spirit and a natural “people person”
• Team player mentality with problem-solving drive
💻 Remote Requirements
• U.S.-based with reliable internet and home workspace
• Ability to work flexible shifts, including weekends and overnights
• Comfortable using CRM systems, online databases, and internal tools
💡 Why It’s a Win for Remote Job Seekers
• Join a mission-driven team that values initiative and customer care
• Remote freedom without sacrificing stability or growth
• Learn valuable sales and support skills with hands-on training
• Access to industry-best benefits, from insurance to paid holidays
• Make real impact in a role that blends empathy with hustle
✍️ Call to Action
If you love solving problems, making customers feel heard, and finding creative ways to drive sales—apply now and grow your career from the comfort of home.