(Remote â U.S. | Based in Atlanta, GA)
𧞠About the Role
Reserv is a venture-backed insurtech reimagining the claims process with cutting-edge AI and automation. As Customer Experience Team Lead, you wonât just lead a teamâyouâll help build it from the ground up. Youâll mentor early hires, shape processes, and set the gold standard for what white-glove support looks like in a tech-forward insurance environment. This is more than a leadership roleâitâs a launchpad into the future of digital claims.
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Position Highlights
⢠Full-time, remote (U.S.-based)
⢠Reports to Customer Experience Leadership
⢠High-growth role with leadership visibility
⢠Competitive salary with full benefits
⢠Frequent company retreats + Apple tech setup
⢠Work from anywhere (remote-first team)
đ What Youâll Own
⢠Lead, coach, and support a growing team of CX professionals
⢠Hire and train new team members while leveling up existing ones
⢠Align CX efforts with client and policyholder expectations
⢠Serve as subject-matter expert in claims processes (especially P&C)
⢠Collaborate across departmentsâProduct, Ops, Engineeringâto streamline and innovate
⢠Monitor team metrics, drive performance improvements, and ensure compliance
⢠Create a culture of excellence rooted in empathy, communication, and trust
⢠Stay ahead of insurance trends and regulatory shifts to inform strategy
đŻ Must-Have Traits
⢠At least 1 year of leadership experience in CX, insurance, or contact center roles
⢠Strong background in property & casualty claims handling
⢠Empathetic communicator with a customer-obsessed mindset
⢠Skilled at prioritizing in fast-paced environments
⢠Proven ability to coach, develop, and inspire others
⢠Tech-savvy with an appetite for change and innovation
⢠Bachelorâs degree or equivalent experience
đť Remote Requirements
⢠Comfortable in a fully remote, self-managed role
⢠Strong organizational discipline
⢠Available for regular virtual check-ins and quarterly team retreats
đĄ Why Itâs a Win for Remote Job Seekers
Youâll have the autonomy to lead from anywhere while working alongside mission-driven teammates reshaping insurance. With a strong support system, inclusive culture, and regular offsite retreats, Reserv balances flexibility with connection. Plus, youâll be part of a company where your voice isnât just heardâit shapes the future.
âď¸ Call to Action
If youâre a CX leader ready to challenge the status quo in insurtechâand you care as much about your team as you do the customerâapply now to join Reserv. This is your opportunity to lead with empathy, build something that matters, and reimagine what customer experience in insurance can truly be.