🧾 About the Role
Vetcove is looking for a full-time Chat Support Associate to join our remote Customer Experience team. You’ll be on the front lines helping veterinary professionals across the country troubleshoot issues, report bugs, and navigate our cutting-edge platform. If you thrive in a fast-paced tech environment and love solving real-world problems that make a difference in animal health care, this is your chance to be part of something meaningful.
✅ Position Highlights
• $50,000–$70,000/year + bonus + equity
• Full-time
• Fully remote (USA only; West Coast hours)
• Medical, dental, and vision insurance
• 401(k) with automatic contribution
• Monthly team events, open vacation policy, at-home office setup, and more
📋 What You’ll Own
• Respond to customer inquiries via chat and ticketing systems
• Troubleshoot platform issues and escalate bugs/data errors when needed
• Communicate resolution steps clearly and empathetically to users
• Track and report recurring issues to engineering and product teams
• Collaborate cross-functionally with internal teams and external partners
• Assist with account management, item reviews, credit approvals, and other support tasks
• Help build and refine internal support processes
🎯 Must-Have Traits
• 1+ year in a technical-facing support or customer service role
• Bachelor’s degree
• Excellent written and verbal communication skills
• Experience with Intercom or similar chat tools
• High emotional intelligence and patience under pressure
• Ability to multitask and self-manage in a fast-moving environment
• Start-up or tech experience is a plus
💻 Remote Requirements
• Reliable high-speed internet
• Comfortable and distraction-free home setup
• Familiarity with common support tools and communication platforms
💡 Why It’s a Win for Remote Job Seekers
• 100% remote with a flexible work-life rhythm
• You’ll support a mission-driven platform helping veterinarians nationwide
• Equity in a fast-growing, YC-backed startup
• Bi-annual retreats, team bonding, and continuous learning
✍️ Call to Action
If you’re passionate about customer experience, tech innovation, and making an impact in the veterinary world, we’d love to meet you. Join Vetcove and help us simplify the way clinics care for America’s pets—one chat at a time.