(Remote – U.S.)
🧾 About the Role
Lumivero is seeking a Care Team Representative to support users of Tevera and other Lumivero data-intelligence software. This role is perfect for someone who thrives on helping others, excels at troubleshooting, and is passionate about transforming complex challenges into confident solutions. You’ll serve as the frontline for Level 1 & 2 support across multiple channels—email, chat, phone, and even social media—ensuring users get the answers and assistance they need with empathy, clarity, and precision.
✅ Position Highlights
• Title: Care Team Representative – Tevera
• Location: Fully Remote – U.S.
• Type: Full-Time Employee
• Salary: $40,000 – $42,000 annually + performance-based bonus
• Work Culture: Remote-first, mission-driven, globally collaborative
• Reports To: Customer Support Lead
📋 What You’ll Own
• Provide Level 1 & 2 functional and technical support for Lumivero products
• Troubleshoot software issues and help customers maximize product value
• Manage communications via email, chat, phone, and social media
• Maintain knowledge base articles, user guides, and internal documentation
• Collaborate with engineering to identify, test, and resolve bugs
• Prevent ticket volume by monitoring trends and proposing product enhancements
• Champion the customer voice to influence product and support improvements
• Learn and support user goals, especially in academic and professional sectors
🎯 Must-Have Traits
• Excellent communication skills (written and verbal)
• Quick-thinking problem solver with attention to detail
• Organized and able to manage multiple priorities efficiently
• Customer-first mindset with strong troubleshooting instincts
• Comfortable acting as a bridge between users and tech teams
🛠️ Qualifications
• 2+ years in Technical or Software Customer Support
• Strong multitasking and time management skills
• Comfortable handling confidential data
• Familiarity with support documentation and user knowledge bases
💡 Preferred Extras
• Experience with academic environments or research workflows
• Knowledge of data privacy regulations (HIPAA, GDPR)
• Salesforce CRM experience
💻 Remote Requirements
• Reliable internet connection and dedicated workspace
• Self-motivation in a fully distributed environment
• Willingness to communicate across global time zones as needed
💡 Why It’s a Win for Support Pros
• Be part of a mission to help users transform data into impact
• Join a globally distributed team with a flexible, remote-first culture
• Annual tech stipend + career advancement opportunities
• Use your people skills and tech brain to make a real difference
✍️ Call to Action
If you’re a compassionate, tech-savvy problem solver who finds joy in guiding others to clarity—apply now and join Lumivero in turning insights into impact.