🧾 About the Role
BroadPath is urgently hiring Call Center Supervisors to lead teams handling inbound and/or outbound customer interactions. You’ll guide, coach, and develop representatives, manage performance metrics, and ensure compliance with company policies and regulations. This is a remote leadership role with the opportunity to manage both local and distributed teams.
✅ Position Highlights
• Pay: Competitive – based on experience and location
• Type: Full-Time
• Location: Fully Remote – U.S. based
• Perks: Leadership role, career growth opportunities, inclusive culture, and team development focus
📋 What You’ll Own
• Manage daily, weekly, and monthly activities of team members
• Set priorities to meet quality, adherence, service level, and handling time goals
• Monitor performance and provide real-time coaching and feedback
• Assist with escalated calls as needed
• Oversee team chat for questions and project priorities
• Collaborate with Workforce Management on schedules
• Monitor and evaluate team calls regularly
• Ensure compliance with policies, procedures, and regulations
🎯 Must-Have Traits
• 1+ years of recent call center supervisor experience (healthcare member services preferred)
• 1+ years of experience in the healthcare industry
• Proven ability to manage employee performance and coach to metrics
• Strong technical skills (Microsoft Windows, keyboarding, systems aptitude)
• Experience across support channels including phone, email, and chat
• Excellent written and verbal communication skills
• High school diploma or equivalent
💻 Remote Requirements
• Reliable high-speed internet connection
• Professional home workspace free of distractions
• Ability to manage both local and remote teams effectively
💡 Why It’s a Win for Remote Job Seekers
• Fully remote leadership opportunity in a growing company
• Direct impact on team performance and development
• Competitive pay with performance-driven culture
• Inclusive environment that values diverse perspectives
✍️ Call to Action
If you’re an experienced call center leader ready to guide high-performing teams in the healthcare industry, apply today to join BroadPath as a Call Center Supervisor and grow your career from home.
Happy Hunting,
~ 2 Chicks