AnswerNet – U.S. Based
🧾 About the Role
AnswerNet is hiring a Remote Call Center Agent Supervisor to lead daily operations on the call floor. In this role, you’ll manage real-time scheduling, monitor agent performance, and step in to coach team members as needed. If you thrive in a fast-paced, remote environment and know how to keep a team motivated and focused, this is your lane.
✅ Position Highlights
• $17.00–$18.00/hour (DOE)
• Full-time – 40 hours/week
• Remote – U.S. only
• Weekday shift: M–F 2 PM to 11 PM EST
• Weekend shift: Sat–Sun 8 AM to 4 PM EST
• Must be flexible with changing schedules
📋 What You’ll Own
• Supervise call center agents during active shifts
• Monitor adherence to schedules and manage call volume fluctuations
• Reassign agents across projects as needed
• Track attendance and performance metrics
• Coach agents and provide feedback on customer interactions
• Participate in calibration and quality sessions
• Mediate team conflicts and support workplace cohesion
• Escalate concerns to upper management and contribute to reporting
🎯 Must-Have Traits
• 1+ year of contact center experience
• Previous experience managing or supervising direct reports
• Comfortable leading with positivity and professionalism
• Strong communication skills—verbal, written, and interpersonal
• High level of emotional intelligence and coachability
• Skilled at handling client feedback and resolving first-level issues
• Familiar with Microsoft Office (Word, Excel) and Windows-based systems
• Able to follow scripts and shift between multiple call programs quickly
• Driven, self-motivated, and solution-oriented
💻 Remote Requirements
• Windows 10 or later (No Macs, tablets, or Chromebooks)
• Hard-wired internet connection (Ethernet required)
• USB headset with mic and mute button
• Webcam
• Quiet, distraction-free home office setup
💡 Why It’s a Win for Remote Job Seekers
• Opportunity to lead a team in a fully remote environment
• Flexible hours with evening and weekend coverage
• Make a direct impact through mentorship and real-time coaching
• Fast-paced, team-first culture with room to grow
• Be part of a company that supports 10,000+ clients and processes over 125M interactions annually
✍️ Call to Action
Ready to take the lead and inspire your team from anywhere? AnswerNet is looking for strong supervisors who thrive in remote settings and love coaching others to success. Step into a role where leadership meets flexibility—apply now.